Head of the office of Operations (Reports to COO) us

Accountabilities: Drive enterprise strategy execution: Serve as a trusted advisor and strategic partner to the COO, translating organizational priorities into operational plans, measurable objectives, and tangible business outcomes. Establish operating frameworks: Develop and manage enterprise operating rhythms, governance structures, executive review processes, and performance management systems to strengthen accountability and execution. Lead strategic initiatives: Coordinate enterprise-wide projects and special initiatives on behalf of the COO, aligning executive stakeholders, allocating resources, removing obstacles, and mitigating risks. Manage enterprise performance: Design and oversee key performance indicators (KPIs), operational dashboards, scorecards, and executive reporting processes to monitor progress against strategic objectives. Deliver data-driven insights: Analyze organizational performance, identify trends and operational gaps, and provide actionable recommendations that improve service delivery, financial performance, workforce effectiveness, and organizational outcomes. Advance operational excellence: Lead continuous improvement initiatives to enhance efficiency, scalability, quality, and consistency across departments. Standardize processes and practices: Design and implement enterprise-wide workflows, operating procedures, governance models, and measurement frameworks that reduce complexity and improve operational discipline. Lead organizational transformation: Direct change management initiatives associated with strategic priorities, operational improvements, and new business capabilities, ensuring effective communication, stakeholder engagement, and adoption. Strengthen cross-functional collaboration: Build relationships across business units and leadership teams, facilitate executive planning and prioritization, and align competing priorities with broader organizational goals. Influence without direct authority: Coordinate complex, multi-stakeholder initiatives and foster shared ownership, collaboration, and accountability across the organization. Optimize business systems: Evaluate and improve operational infrastructure, reporting tools, planning processes, and management systems in partnership with technology, analytics, and operational teams. Support sustainable growth: Promote continuous learning, adaptability, and data-informed decision-making while developing scalable operating models that support long-term organizational effectiveness. Requirements Education: Bachelor's degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or a related discipline. Professional experience: At least 10 years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or a related field. Executive partnership: Demonstrated experience working directly with executive leadership, advising senior stakeholders, and driving enterprise-wide strategic initiatives. Operational leadership: Proven track record of developing and leading performance management systems, operational excellence programs, continuous improvement initiatives, or organizational transformation efforts. Analytical expertise: Strong business and analytical acumen, with the ability to interpret complex data, identify performance trends, and translate findings into practical strategic recommendations. Performance measurement: Experience developing KPIs, executive dashboards, operational scorecards, business intelligence reports, and structured performance review processes. Change management: Demonstrated ability to lead large-scale organizational change, build stakeholder engagement, support adoption, and maintain alignment during periods of transformation and growth. Process improvement: Experience standardizing business processes, improving operational workflows, addressing root causes, and implementing scalable governance frameworks. Executive communication: Exceptional written and verbal communication, presentation, facilitation, and stakeholder management skills, with the ability to influence decisions across organizational levels. Cross-functional collaboration: Ability to coordinate complex initiatives involving multiple departments, competing priorities, and shared resources while maintaining focus on strategic outcomes. Leadership qualities: Strong judgment, initiative, adaptability, organizational skills, and the ability to build trust, foster collaboration, and drive accountability without relying on direct authority. Preferred education: Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Organizational Leadership, or a related field. Preferred certifications: Lean Six Sigma Black Belt, Project Management Professional (PMP), Prosci Change Management certification, or an equivalent credential. Preferred industry experience: Background in healthcare, health IT, technology-enabled services, or complex matrixed organizations. Additional qualifications: Familiarity with enterprise analytics, business intelligence platforms, operational dashboards, and strategic planning methodologies. Remote work requirements: Ability to work independently and efficiently from a dedicated, distraction-free home office with reliable high-speed internet. Travel availability: Willingness to travel nationally as required by business needs. Work authorization: Must be legally authorized to work in the United States on a permanent basis. Employment visa sponsorship is not available now or in the future. Benefits Competitive compensation: Published annual salary range of $149,885 to $299,770 , with a midpoint of $224,828 . Final compensation depends on relevant experience, skills, education, certifications, responsibilities, internal equity, and market conditions. Comprehensive benefits package: Access to a broad range of employee benefits designed to support overall well-being. Remote work flexibility: Work remotely from the United States, with the autonomy to manage responsibilities from a suitable home office. Professional growth: Opportunities to develop leadership capabilities and contribute to high-impact organizational initiatives. Meaningful mission: Help improve healthcare access, strengthen care teams, and support better health outcomes for rural and medically underserved communities. Collaborative environment: Partner with executive leaders and cross-functional teams to influence strategy, modernize operations, and deliver measurable organizational improvements. Inclusive workplace: Join an organization committed to equal employment opportunity, diversity, inclusion, and a respectful working environment. Workplace well-being: A culture that values collaboration, continuous learning, professional development, and work-life balance. Travel opportunities: Potential national travel to support business priorities and in-person collaboration when needed.