Head of Delivery, AI Operations

Accountabilities:: AI Service Delivery: Lead the delivery of AI services including data collection and annotation, adversarial testing, model evaluation, and AI content safety moderation, ensuring consistently high-quality outcomes. Global Operations Leadership: Manage and develop a global team of Operations Managers, driving on-time, cost-effective delivery while meeting or exceeding customer quality expectations. Customer & Commercial Partnership: Collaborate with Sales Enablement and Business Development teams to scope opportunities, develop delivery solutions, and support proposals for new client engagements. Production Model Development: Design and oversee specialized operating protocols across different delivery models, including full-time employees in global centers, remote workers, and freelance contributors. Cross-Functional Collaboration: Partner with Quality, Training, PMO, Sales, Product, and Engineering teams to improve automation, strengthen workflows, and expand the ability to deliver reliable AI outcomes. Operational Excellence: Establish a culture of testing, iteration, and continuous improvement, ensuring processes remain efficient, scalable, measurable, and focused on results. Team & Performance Culture: Foster an environment of continuous learning, accountability, experimentation, and high performance across a globally distributed organization. Requirements Operations Leadership: 7+ years of operations leadership experience, ideally within organizations delivering HITL, RLHF, evaluation, or related AI services for advanced AI, autonomous vehicle, or robotics environments. AI & Generative AI Expertise: Strong understanding of large language models, generative AI workflows, and multimodal data structures, including video, spatial, and sensor-fusion data relevant to robotics. Technology Curiosity: Demonstrated enthusiasm for AI technologies and hands-on curiosity about emerging tools, platforms, and techniques, with a willingness to explore how new technologies can improve operational outcomes. Physical AI Interest: Strong interest in and commitment to learning about the latest developments in robotics, Physical AI, and related technologies. Leadership & Communication: Excellent communication and leadership abilities, with the confidence to engage customers, internal stakeholders, and globally distributed teams. High-Velocity Management: Proven experience leading teams in fast-paced environments with a strong focus on measurable outcomes, execution, and accountability. Problem Solving: Entrepreneurial mindset and the ability to navigate ambiguity while continuously testing, iterating, and scaling effective solutions. Analytical Thinking: Strong analytical skills with the ability to interpret complex information and translate insights into actionable operational improvements. Benefits Salary: Annual base salary range of $156,000–$234,000 , with actual compensation determined by qualifications, experience, skills, and geographic location. Remote Work: US-based remote position offering flexibility within the United States. Healthcare: Comprehensive medical, dental, and vision insurance. Retirement: 401(k) plan with company matching. Paid Time Off: Paid vacation, sick leave, and holidays. Global Scope: Opportunity to lead AI operations and collaborate with globally distributed teams across advanced AI, robotics, and Physical AI initiatives. Professional Growth: An environment focused on continuous learning, experimentation, internal development, and evolving AI technologies. Travel: Approximately 25% travel is expected as part of the role.