Gestionnaire de cas bilingue/Bilingual Caseworker

Accountabilities: Support reimbursement processes by ensuring coverage-related requests are handled accurately, consistently, and within established timelines. Coordinate benefits documentation, case updates, follow-ups, and reimbursement-related communications to keep cases progressing efficiently. Identify and resolve routine reimbursement issues, missing documentation, and workflow exceptions to minimize delays. Maintain accurate case files, reimbursement records, and system updates to support reporting, operational visibility, and compliance with established procedures. Monitor recurring reimbursement issues, emerging trends, and potential escalation indicators to support proactive problem-solving and continuity of service. Collaborate with internal teams, healthcare providers, patients, and other relevant stakeholders to clarify reimbursement requirements and facilitate case resolution. Contribute to process improvements, workflow updates, and operational initiatives that enhance the efficiency, consistency, and scalability of patient support services. Requirements A diploma or degree in business administration, accounting, computer science, or a related field, or an equivalent combination of education and experience. At least one year of experience in customer service, case management, administrative support, or a related role. Professional proficiency in both Canadian French and English, with the ability to communicate clearly and effectively in writing and verbally. Experience in the healthcare or pharmaceutical industry is an asset. Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other relevant office applications. Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines. Excellent analytical and problem-solving abilities, with a practical approach to resolving issues accurately and efficiently. Strong interpersonal and communication skills, with the ability to collaborate effectively with diverse stakeholders. The ability to manage documentation, follow established procedures, and maintain accurate records in a fast-paced operational environment. Financial awareness and numerical skills are an asset, particularly when supporting reimbursement processes and reviewing coverage-related information. Benefits Competitive salary: Annual salary range of CAD $45,900 to $71,940. Remote work: Work remotely from eligible locations in Quebec, British Columbia, Alberta, or Manitoba. Comprehensive healthcare coverage: Access to medical, dental, and vision benefits. Wellness support: Resources addressing physical, emotional, financial, and social well-being. Family support programs: Potential access to backup dependent care, adoption assistance, fertility and family-building benefits, and other family-oriented resources. Paid leave: Paid parental leave and paid caregiver leave. Professional development: Training programs, career development resources, and mentorship opportunities. Inclusive workplace: Opportunities to participate in employee resource groups, volunteer activities, and initiatives that foster connection and belonging. Full-time employment: An opportunity to contribute to meaningful healthcare and patient support services in a collaborative environment.