General Liability Claim Supervisor

Accountabilities: You will supervise multi-line claims operations for designated accounts while maintaining high standards of investigation, financial oversight, compliance, and client service. Review, assign, and supervise multi-line claim activities to ensure compliance with corporate claim standards, client-specific handling instructions, and applicable laws. Investigate, evaluate, negotiate, and adjust assigned General Liability, Auto, and other multi-line claims in accordance with established procedures. Establish and oversee claim reserves for designated files, ensuring they remain within authorized reserve limits. Review medical expenses, legal fees, damage estimates, and other invoices to assess their reasonableness and relevance to claims. Negotiate disputed bills and invoices to reach appropriate resolutions. Authorize and process claim payments in accordance with established procedures, industry standards, and payment authority limits. Negotiate claim settlements in compliance with applicable state laws, corporate standards, and client-specific instructions. Support claim staff in selecting, referring, and supervising external service providers, including legal counsel, surveillance specialists, and case management vendors. Direct the handling of complex and litigated claims, ensuring appropriate investigation strategies and resolution approaches. Provide guidance, training, and professional development support to claims team members. Maintain an accurate personal diary and ensure claim activity is properly documented in the claims management system. Oversee all multi-line claim activity for assigned accounts, ensuring consistent service quality and compliance. Maintain strong relationships with internal and external clients through responsive communication, proactive follow-up, and dependable execution. Requirements The ideal candidate will bring extensive multi-line claims experience, strong technical judgment, and the ability to supervise claim operations while maintaining excellent service standards. At least 8 years of multi-line claims experience, including: Auto claims. General Liability claims. At least 3 years of supervisory experience preferred. Bachelor's degree preferred. Strong knowledge of claims handling responsibilities and procedures across relevant claim levels. Excellent written and verbal communication skills, with the ability to interact effectively with internal and external stakeholders. Strong analytical, investigation, evaluation, and negotiation skills. Ability to establish and achieve performance goals while maintaining accuracy and quality. Excellent organizational skills, attention to detail, and the ability to coordinate and prioritize multiple responsibilities. Ability to work independently, demonstrate initiative, and adapt to a constantly changing environment. Sound professional judgment, discretion, and commitment to confidentiality. Strong customer service orientation and responsiveness to client needs. Proficiency in Microsoft Office applications. Adjuster license may be required depending on the applicable jurisdiction. AIC, CPCU, or ARM certification preferred. Spanish bilingual proficiency is highly valued but not required. Reliable attendance and availability during established client service hours. Benefits Annual salary range of $90,000–$100,000 . Potential eligibility for bonuses or additional compensation. Four weeks of paid time off during the first year, accrued throughout the year in accordance with company policy. 10 paid holidays during the first year. Comprehensive medical, dental, and vision insurance. Life and disability insurance. 401(k) retirement plan. Employee Stock Ownership Plan (ESOP). Internal training and professional development opportunities. Opportunities for career advancement and progression into management. Supportive, collaborative, team-oriented work environment. Employee ownership culture that encourages accountability, transparency, and shared success.