Functional Lead, AI & Agentforce Delivery

Accountabilities: Lead AI and Agentforce implementation projects: Oversee end-to-end delivery of AI-powered business solutions, particularly those leveraging specialized products, platforms, and solution accelerators. Advise customers on AI strategy and use cases: Act as a trusted advisor, guiding stakeholders in defining business challenges, identifying relevant AI opportunities, and establishing measurable outcomes. Manage project initiation and onboarding: Coordinate the transition from sales to delivery, review statements of work (SOWs) and partner-funding purchase orders, define project roles and responsibilities, and facilitate kickoff meetings. Oversee project execution: Manage project scope, timelines, budgets, financial performance, resource allocation, and delivery milestones to ensure successful outcomes. Build strong customer relationships: Serve as the primary day-to-day contact for clients, maintaining clear communication and aligning project activities with stakeholder expectations. Facilitate project governance: Organize and lead regular status meetings with project teams, customer project managers, sponsors, and other stakeholders to monitor progress and resolve issues. Coordinate and support delivery teams: Guide project team members, manage day-to-day execution, and promote collaboration between functional and technical specialists. Track and communicate results: Document and present the outcomes of live solutions, measure performance against agreed objectives, and ensure appropriate reporting before project closeout. Improve delivery practices: Stay informed about emerging AI capabilities, internal initiatives, and new solutions to identify opportunities for innovation, efficiency, and continuous improvement. Manage scope changes and contractual requirements: Support project estimation, sizing, statements of work, change requests, and scope management throughout the delivery lifecycle. Requirements Professional experience: At least five years of experience leading the delivery of AI-related business solution implementations on Salesforce or AWS platforms, with involvement across all phases of the project lifecycle. Project leadership: Demonstrated experience as a project manager, delivery lead, or Scrum leader, including coordinating teams, managing dependencies, and delivering complex initiatives. Consulting background: Previous experience in a professional services or technology consulting environment, with the ability to manage customer expectations and navigate changing business requirements. Salesforce certifications: Salesforce Administrator certification and either Sales Cloud Consultant or Service Cloud Consultant certification. Contracting and project management: Proven experience preparing statements of work, writing change requests, estimating project effort, sizing solutions, and managing project scope and contractual changes. Communication and stakeholder management: Excellent written and verbal communication skills, with the ability to present complex concepts clearly and confidently to technical teams, business leaders, and senior customer stakeholders. AI and technology expertise: A solid understanding of Salesforce, AI solutions, Agentforce, and related technologies, along with practical experience using AI tools to support project delivery. Strategic and analytical thinking: Strong problem-solving skills, sound judgment, and the ability to translate business objectives into actionable delivery plans and measurable outcomes. Preferred education: A bachelor's degree in business, engineering, information technology, management, or a related field. Personal attributes: A proactive, organized, and adaptable professional who can balance strategic oversight with hands-on execution, work effectively in agile environments, and build trusted relationships with customers and colleagues. Benefits Remote-first flexibility: Work remotely from eligible provinces in Canada, with opportunities for in-person collaboration when appropriate. Flexible working arrangements: A trust-based culture that values results, autonomy, and work-life balance rather than rigid working hours. Competitive professional environment: Collaborate with experienced specialists in AI, Salesforce, cloud technologies, and digital transformation. Career development: Gain exposure to emerging AI technologies, innovative implementation methodologies, and complex customer transformation projects. Collaborative culture: Contribute ideas, exchange feedback with leadership, and work within a supportive environment that encourages continuous improvement. Team engagement: Participate in team celebrations, company meetings, and activities designed to strengthen connections across a distributed workforce. Travel opportunities: Some client-facing responsibilities may require travel of up to 25%, offering opportunities to collaborate directly with customers and project teams. Meaningful impact: Help organizations modernize operations, improve customer experiences, and realize measurable business value through AI-powered solutions.