Fleet Reliability Engineer

Accountabilities:: In this role, you will oversee technical reliability initiatives across an electric vehicle fleet, ensuring effective troubleshooting, continuous improvement, and operational excellence. Your main responsibilities will include: Serve as a subject matter expert across the vehicle portfolio, including OEM digital platforms, technician software and hardware, vehicle telemetry systems, and interoperability technologies. Collaborate with the Charge Reliability Engineering Manager, Commissioning teams, and Quality teams to investigate vehicle-related issues and improve fleet reliability. Diagnose and resolve complex technical problems reported by Customer Success, Technical Operations, and Field Service teams through remote and on-site troubleshooting. Identify remote resolution opportunities and provide technical guidance to accelerate issue resolution and minimize vehicle downtime. Ensure technical findings, resolutions, and lessons learned are accurately documented in ticketing systems, work orders, knowledge bases, and training platforms. Partner with vehicle manufacturers to troubleshoot technical issues and coordinate hardware and software updates, repairs, and improvement campaigns. Develop and maintain technical documentation, standard operating procedures, and internal playbooks to improve knowledge sharing and prevent recurring issues. Collaborate with internal teams and OEM partners on vehicle equipment selection, technical specifications, and technology requirements. Provide technical expertise and support to internal and external training teams. Contribute to the development and continuous improvement of Remote Monitoring and Diagnostics (RM&D) capabilities. Monitor and validate internal dashboards and analytics platforms to ensure accurate and actionable fleet performance data. Provide remote technical support to field technicians and reliability managers across the country. Participate in research and development testing to validate new hardware and software components and recommend technical improvements. Work cross-functionally with Engineering, Support, and Customer Success teams to translate reliability insights into operational and product improvements. Lead and develop a small team of vehicle engineers as the organization expands. Promote collaboration, knowledge sharing, and continuous improvement across technical and operational departments. Requirements: The ideal candidate combines extensive vehicle maintenance experience with strong diagnostic capabilities, technical problem-solving skills, and an understanding of electric vehicle technologies. You should be comfortable working across multiple vehicle platforms, collaborating with manufacturers, and making independent technical decisions. Key qualifications include: At least 5 years of experience in fleet maintenance, covering heavy-duty, medium-duty, and light-duty vehicle maintenance and repairs. Solid understanding of electric vehicle diagnostics, troubleshooting, and vehicle reliability principles. Strong experience with Controller Area Network (CAN) logging and analysis, vehicle telemetry technologies, and OEM diagnostic tools. Knowledge of ATA and VMRS coding systems. Master ASE Technician Certification in one of the following areas is preferred: Automotive (A), School Bus (S), Heavy Truck (H), or Transit Bus (T). Familiarity with electric vehicles and Electric Vehicle Supply Equipment (EVSE) maintenance and repair is an advantage. Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel, as well as Google Workspace. Comfortable using AI tools and platforms for data analysis, automation, and custom tool development. Strong verbal and written communication skills, with the ability to explain complex technical issues clearly. Excellent interpersonal and relationship-building skills, with the judgment and discretion needed to work effectively with internal departments, external customers, and OEM partners. Demonstrated ability to make sound technical decisions, take ownership of challenges, and implement effective solutions. Ability to collaborate across multidisciplinary teams and provide technical guidance to field personnel. Previous experience leading or mentoring technical teams is beneficial. Benefits: Annual base salary ranging from $125,000 to $140,000 USD. Performance-based bonus program. Health, dental, and vision insurance coverage for employees and their dependents. Generous paid time off. 401(k) retirement savings plan with company matching contributions. Supportive, collaborative, and team-oriented working environment. Opportunity to work alongside innovative professionals and forward-thinking engineering teams. Exposure to advanced electric vehicle technologies, fleet electrification, and remote diagnostics solutions. Opportunities to contribute to technical innovation, operational improvements, and the development of a growing engineering team.