Financial Aid Officer

Accountabilities: Evaluate student eligibility and accurately determine and award financial aid in accordance with established guidelines, policies, and applicable regulations. Process financial assistance from multiple funding sources, including federal and state grants, student loans, tuition assistance programs, and military education benefits. Review, validate, and approve documentation related to Title IV verification, C-Code resolution, and other financial aid eligibility requirements. Calculate and coordinate the return of excess funds to students, lenders, or other appropriate funding sources, ensuring accurate and timely processing. Conduct withdrawal evaluations for students who stop attending, including completing Return of Title IV Funds calculations in accordance with federal requirements. Investigate and resolve complex financial aid cases, identify potential processing issues, and implement appropriate corrective actions. Review student accounts and make adjustments as needed to maintain accurate financial aid records and account balances. Collaborate with colleagues, team leaders, and other departments to resolve inquiries, coordinate workflows, and support effective financial aid administration. Maintain established performance standards for processing quality, productivity, student caseload management, and overall operational efficiency. Follow applicable financial aid regulations, internal policies, documentation standards, and confidentiality requirements. Adapt to evolving procedures, changing priorities, and additional responsibilities to support departmental objectives and student needs. Requirements At least one year of relevant professional experience in financial aid, student services, financial administration, or a related field. Strong attention to detail, with the ability to review financial documentation carefully, identify discrepancies, and maintain accurate records. Ability to remain focused and productive while performing repetitive, process-driven tasks that require consistency and precision. Flexibility and adaptability when responding to changing priorities, evolving procedures, and varying student financial aid needs. Strong organizational and time management skills, with the ability to manage multiple tasks while meeting deadlines and established performance expectations. Effective communication and interpersonal skills, including the ability to collaborate with colleagues, supervisors, and other departments to resolve issues. Strong analytical and problem-solving abilities, with sound judgment when reviewing eligibility requirements, evaluating documentation, and adjusting student accounts. Ability to follow established procedures, interpret applicable policies, and maintain compliance with financial aid regulations. Commitment to accuracy, confidentiality, professionalism, and responsible handling of sensitive student financial information. Preferred qualifications: Bachelor's degree in a relevant field. Knowledge of Title IV federal student financial aid policies and requirements. Familiarity with state and federal funding programs, including grants, loans, and other forms of educational assistance. Experience using CampusNexus or similar student information and financial aid management systems. Work schedule: Monday through Friday, with eight-hour shifts scheduled between 7:00 a.m. and 6:00 p.m. Eastern Time. Remote work from within the United States. Benefits Competitive salary: Annual base salary ranging from $31,200 to $45,000, depending on qualifications, experience, education, skills, and market factors. Remote work flexibility: Work remotely nationwide within the United States, supporting work-life balance. Comprehensive health coverage: Access to healthcare benefits beginning on the first day of employment, subject to applicable plan terms. Retirement benefits: Automatic enrollment in a company contribution plan, with annual employer contributions of 8%–10% based on tenure. Tuition assistance: Access to an educational assistance program offering tuition support and substantial discounts for employees and eligible family members. Paid time off: Vacation, paid holidays, personal leave, and paid sick time. Volunteer opportunities: One paid volunteer day annually to support local communities. Diversity and inclusion: One paid diversity and inclusion day to participate in activities that promote equity and community engagement. Professional development: Opportunities to expand financial aid expertise and develop skills within the education and student services sector. Inclusive workplace: A commitment to equal employment opportunities, diversity, equity, accessibility, and a supportive working environment.