Farmer | Gestão e Expansão de Clientes

Accountabilities:: Develop and strengthen commercial relationships with existing customers, ensuring consistent engagement and long-term partnerships. Manage an assigned customer portfolio, identifying business needs, customer challenges, and opportunities for account expansion. Present and demonstrate new solutions, features, products, and applications available within the industrial ERP platform. Identify and negotiate opportunities to expand existing contracts, including additional products, simultaneous user licenses, extra databases, and other service upgrades. Understand each customer's industrial operations and recommend solutions that improve business management and operational efficiency. Collaborate closely with Customer Success, Sales, and Finance teams to address customer needs and convert business opportunities into successful commercial outcomes. Manage the customer referral program, encouraging existing clients to recommend new prospects, monitoring incoming opportunities, and coordinating their handover to the Sales team. Monitor commercial performance indicators and sales targets, focusing on increasing Monthly Recurring Revenue (MRR). Maintain organized customer records and proactively follow up on negotiations, expansion opportunities, and commercial activities. Contribute to continuous improvements in customer engagement and account growth strategies. Requirements: Bachelor's degree or completed higher education qualification. Availability to work 40 hours per week, preferably from 8:00 AM to 5:00 PM. Strong consultative sales mindset, with the ability to identify business opportunities, understand customer needs, and lead commercial negotiations. Excellent relationship-building skills and the ability to establish trust and maintain close communication with customers. Strong verbal and written communication skills, with the ability to present solutions clearly and effectively. Genuine interest in learning about management software, ERP systems, and their practical applications in industrial businesses. Strong organizational skills and autonomy to manage a customer portfolio, prioritize activities, and track multiple commercial opportunities. Results-oriented mindset, with motivation to achieve sales targets and contribute to recurring revenue growth. Ability to collaborate effectively with cross-functional teams and manage customer expectations. Nice to have: Previous commercial experience in ERP software companies or providers of business management solutions. Knowledge of industrial management processes, operations, and business challenges. Experience in B2B consultative sales, particularly account management, customer retention, and account expansion. Experience presenting and demonstrating software products or technology solutions. Familiarity with recurring revenue metrics, particularly Monthly Recurring Revenue (MRR), and CRM tools. Work arrangement: Candidates residing outside Rio de Janeiro will work fully remotely on a permanent basis. Candidates residing in Rio de Janeiro will follow a hybrid arrangement, with one office visit per month. Full-time employment under a Brazilian CLT contract. Benefits: Group life insurance. Flexible Caju benefits card, which can be used for groceries or restaurant expenses. Health insurance with no copayments. Dental insurance. Home office allowance. Education and professional development allowance. Quarterly performance bonuses based on individual performance evaluations and business results. Career development and progression plan. Flexible working hours. Remote work arrangements. Company-provided equipment. Gympass membership for health and wellness activities. Birthday or personal day off. Extended maternity and paternity leave. Coworking space allowance. Childcare assistance. Opportunity to work in a collaborative, participative, and results-oriented environment. The opportunity to contribute to improving management practices and supporting the growth of small and medium-sized industrial businesses.