Executive Director of Medical Services

Accountabilities: Direct Clinical Care: Dedicate approximately 50% of the role to direct patient care, maintaining an active clinical presence and supporting the quality and effectiveness of the care model. Clinical Coverage and Continuity: Serve as the primary clinical backup, filling patient-care and scheduling gaps caused by planned or unexpected provider absences, fluctuating demand, and multistate coverage constraints. Medical and Psychiatry Team Leadership: Lead and develop physician and nurse practitioner teams across Medical Services and Psychiatry, overseeing staffing, onboarding, engagement, performance management, quality, and accountability. Scheduling and Resource Planning: Develop and maintain coverage models that protect patient access, ensure continuity of care, and make effective use of available clinical resources. Supervision and Compliance: Plan and oversee completion of personal and team supervision requirements, including physician supervision agreements and state-specific documentation where applicable. Clinical Escalation and Client Partnership: Act as the primary clinical escalation resource for Sales, Customer Experience, campus stakeholders, clients, and internal teams, addressing sensitive patient-care concerns and continuity-of-care issues. Pre-Sale and Stakeholder Support: Contribute clinical expertise to prospective-client discussions, client concerns, quality matters, and other high-risk or complex escalations. Service-Line Improvement: Implement practical improvements within the role’s decision-making authority, including provider incentive programs, care-efficiency initiatives, cost-saving opportunities, and supervision capacity planning. Cross-Functional Recommendations: Translate clinical and operational needs into actionable recommendations for Product, Operations, and executive leadership while respecting established decision-making responsibilities for product and budget changes. Regulatory Monitoring: Track relevant clinical and regulatory developments, communicate their implications, and serve as a clinical spokesperson for necessary changes to Medical Services. Data-Driven Performance: Analyze wait times, patient access, licensure coverage, quality, utilization, and cost data to identify improvement opportunities and enhance clinical operations and patient experience. Requirements Medical Qualifications: Board-certified MD or DO with at least 10 years of clinical experience. Progressive Leadership: At least 7 years of progressive leadership experience managing multidisciplinary clinical teams. Physician Licensure: Active, unrestricted physician licenses in all 50 states and the District of Columbia are required. Candidates licensed in a substantial majority of jurisdictions may be considered if they have a credible, time-bound plan to obtain the remaining licenses and can meet coverage requirements. Telehealth Experience: At least 3 years of experience delivering care through telehealth or virtual-care services. Multistate Clinical Operations: Demonstrated ability to lead a distributed clinical service line across multiple states while maintaining direct clinical practice. Coverage Model Expertise: Experience developing and managing provider coverage and scheduling models that accommodate planned and unplanned absences, changing demand, and state-specific licensure constraints. Clinical Team Development: Experience leading physicians, advanced practice providers, or multidisciplinary healthcare teams, including performance management, quality oversight, provider development, and supervision planning. Clinical Judgment and Communication: Strong decision-making, communication, and relationship-building skills, particularly when managing high-stakes patient-care concerns, client escalations, and cross-functional challenges. Operational and Analytical Skills: Experience using quality, access, wait-time, utilization, licensure, and cost data to improve service delivery and patient outcomes. Cross-Functional Collaboration: Ability to translate clinical requirements into practical recommendations for Product, Operations, Sales, Customer Experience, and executive leadership while operating within established decision-making authority. Healthcare Regulations and Administration: Familiarity with virtual-care delivery, state practice requirements, provider supervision obligations, and evolving healthcare regulations. Policy and Process Development: Experience developing clinical policies and procedures that support quality, efficiency, evidence-based decision-making, measurable performance, and accountability. Benefits Annual Base Salary: $250,000–$275,000, depending on education and experience. Discretionary Bonus: Eligibility for a discretionary bonus in addition to base salary, with details discussed during the interview process. Healthcare Coverage: Company-sponsored medical, dental, and vision insurance. Pet Insurance: Access to pet insurance. Life and Disability Insurance: Company-paid group life insurance and short-term disability coverage. Retirement Savings: 401(k) plan with an employer match. Paid Holidays: Company-paid holidays, plus a day off on your birthday. Flexible Time Off: Flexible paid time off and organizational volunteer time off. Concierge Benefit Support: Access to concierge services to help navigate employee benefits. Virtual Care Access: Free access to virtual medical and mental health support. Mission-Driven Culture: Opportunity to contribute to accessible healthcare for students while working with a collaborative and supportive team. Leadership Impact: The opportunity to shape clinical strategy, strengthen care quality, and improve service delivery across a nationwide virtual-care network.