Especialista de ITAM - Software Asset Management (SAM)

Accountabilities: Lead and contribute to Software Asset Management (SAM) projects, including the review and improvement of policies, processes, and procedures. Participate in ServiceNow projects involving IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Service Management (ITSM). Manage operational activities related to the registration and maintenance of software contracts, licenses, and user information. Support software environment assessments, analyzing usage data and preparing software licensing compliance reports. Assist in managing the full lifecycle of service requests and tickets, maintaining effective communication with clients and responding to their needs. Handle software licensing inquiries by consulting official documentation, policies, and licensing rules provided by software manufacturers. Contribute to the continuous improvement of asset management practices and ensure accurate, organized software asset information. Requirements: Bachelor's degree in a quantitative or technical discipline, Business Administration, or a related field. Intermediate English proficiency. Advanced knowledge of Microsoft Office tools, particularly Excel. Familiarity with Software Asset Management tools, such as Snow Software. Advanced knowledge of IT management concepts and practices, including ITIL, ITAM, ITSM, CMDB, CSM, FSM, App Engine, and Automation Engine. Strong written and verbal communication skills, including clear writing and the ability to interact professionally with clients. Good organizational skills, discipline, dynamism, and a willingness to learn. Ability to work independently and maintain effective working practices in a remote environment. Nice to have: Experience with SAM platforms such as ServiceNow, Flexera, and Snow Software. Familiarity with software and hardware inventory tools, including BigFix, SCCM, Puppet, or similar solutions. Knowledge of SAM best practices and relevant frameworks and standards, including ISO 19770-1, ISO 55000, and ITIL 4. Benefits: CLT employment contract. Fully remote working arrangement. Corporate health insurance. Life insurance through Porto Seguro. Birthday day off. Short Friday schedule. Internet and telephone reimbursement. Reimbursement of 50% of English language course costs. 100% subsidy for IT certifications. Gympass or TotalPass membership. Performance-based bonus and incentive program. Meal or food allowance (Vale Refeição or Vale Alimentação). Childcare assistance.