Enterprise Workday Administration

Accountabilities:: As the primary owner of the Workday platform, you will oversee system administration, technical support, and continuous improvement while collaborating with stakeholders across the organization. Your responsibilities will include: Manage Workday tenant configuration, business processes, security settings, access controls, and system administration. Lead system updates, releases, enhancements, and implementation activities to ensure a smooth launch and reliable ongoing operations. Evaluate and implement new Workday features to improve workflows, operational efficiency, and organizational outcomes. Maintain comprehensive system documentation, configuration guides, technical procedures, and training materials. Serve as the Tier 3 technical escalation point for complex Workday issues, manage support ticket queues, and troubleshoot challenging system problems. Train and empower Tier 1 and Tier 2 support teams to resolve issues efficiently and improve the overall support experience. Lead the Workday change control committee, coordinating with HR, Finance, and IT stakeholders to evaluate proposed changes, facilitate decisions, and secure approvals. Communicate system updates, coordinate change implementation, and promote user adoption across multiple business units. Manage integrations, reporting solutions, third-party vendors, and external support relationships to optimize system performance and reliability. Develop and maintain reports, dashboards, calculated fields, and analytics capabilities to support informed decision-making. Oversee system upgrades, go-lives, and enhancement projects while balancing competing priorities, deadlines, and organizational requirements. Apply best practices in cybersecurity, data privacy, disaster recovery, compliance, and enterprise system governance. Requirements: The ideal candidate combines extensive hands-on Workday administration experience with strong technical expertise, strategic thinking, and the ability to lead cross-functional initiatives. You should be comfortable translating complex technical concepts into practical solutions for both technical and non-technical stakeholders. Key qualifications include: A bachelor's degree in Information Systems, Information Technology, Computer Science, or a closely related field, or equivalent relevant experience. At least 7 years of hands-on Workday administration experience, including tenant management, business processes, security roles, access controls, integrations, reporting, and release management. Strong experience with Workday integrations and related technologies, including Enterprise Interface Builder (EIB), Core Connectors, APIs, and Workday Studio. Proficiency in troubleshooting, Tier 3 technical support, report development, system documentation, and enterprise application administration. Experience with cloud platforms, enterprise integrations, Microsoft Office 365, and data reporting and analytics tools, including Workday Prism Analytics, calculated fields, and dashboards. A solid understanding of Workday security, identity and access management, cybersecurity practices, data privacy, compliance, and disaster recovery. Demonstrated ability to analyze business processes, identify improvement opportunities, optimize workflows, and support effective long-term system design. Experience coordinating system implementations, managing upgrades and go-lives, leading committees, and overseeing application integrations or interfaces. Strong leadership, project management, and change management skills, with the ability to influence stakeholders, mentor support teams, and manage multiple priorities. Excellent communication and interpersonal skills, including the ability to explain technical information clearly, facilitate discussions, and build productive relationships across HR, Finance, and IT. A collaborative, customer-focused mindset, strong analytical and problem-solving abilities, attention to detail, adaptability, and a commitment to continuous learning. Willingness to pursue relevant Workday certifications and stay current with platform capabilities and industry best practices. Training will be provided. Preferred Qualifications: Workday certifications in HCM, Finance, Security, reporting, or related functional areas. CompTIA A+ certification or other relevant IT certifications. Additional experience with third-party integrations, Workday security administration, identity and access management systems, and enterprise application support. Previous experience leading cross-functional committees, supporting enterprise system implementations, or managing complex technical environments. Work Authorization and Location: Candidates must be legally authorized to work permanently in the United States. Visa sponsorship is not available now or in the future. The position is remote, but candidates located in Pennsylvania or New York are not eligible. Standard working hours are typically 8:00 AM to 5:00 PM Central Time, with some flexibility. Occasional evening or weekend work may be required. Some travel is expected, including attendance at the annual Workday Conference. Benefits: Competitive Compensation: Salary based on geographic location. Retirement Savings: 401(k) plan with an employer match of up to 3% after one year of service. Paid Time Off: PTO that increases with tenure, paid sick leave, and options to donate PTO. Health Coverage: Medical, dental, and vision insurance, including dental coverage for domestic partners. Insurance Protection: Company-paid long-term disability and life insurance, along with supplemental insurance options. Flexible Spending and Savings Accounts: Access to Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). Additional Coverage: Pet insurance and other supplemental insurance options. Employee Perks: National brand discounts, an employee referral program, and access to an Employee Assistance Program. Pay Flexibility: Access to Tapcheck, allowing eligible employees to receive up to 50% of their pay before payday. Professional Development: Regular vendor training, a dedicated training budget, and opportunities to pursue Workday certifications. Career Growth: Opportunities for internal mobility across a multi-state organization. Collaborative Culture: A service-driven, solutions-focused environment that encourages accountability, flexibility, continuous learning, and innovation. Remote Work: A remote working arrangement with flexibility around standard working hours.