Enterprise Application Support Analyst

Accountabilities: Gather, analyze, and document business and technical requirements, including current-state workflows and desired future-state processes. Configure, develop, integrate, and administer enterprise platforms and business applications in accordance with approved technical designs and standards. Coordinate application integrations, data conversions, reporting requirements, security configurations, and related business process dependencies. Plan, conduct, and support unit, integration, regression, and user acceptance testing to ensure solution quality and reliability. Identify, troubleshoot, and resolve application issues while ensuring effective production support and minimal disruption to business operations. Support application deployments, implementation activities, and end-user adoption by providing technical assistance and clear documentation. Collaborate with business stakeholders, technical teams, and external partners to deliver solutions aligned with project objectives. Identify opportunities to optimize application performance, streamline workflows, and improve existing business processes. Requirements: At least 4 years of professional experience in enterprise application implementation, development, administration, or support. Hands-on experience with the enterprise platform, technology stack, tools, and delivery methodologies relevant to the assigned project. Strong understanding of enterprise applications, their core capabilities, and the business processes they support. Proven ability to gather and translate business requirements into functional or technical solutions. Experience configuring or developing enterprise applications and documenting technical decisions, processes, and system changes. Knowledge of application integrations, data flows, testing methodologies, and production support practices. Ability to collaborate effectively with business users, technical teams, stakeholders, and external service providers. Strong analytical, troubleshooting, organizational, and problem-solving skills. Excellent written and verbal communication skills, with the ability to explain technical concepts to different audiences. Additional experience with cloud services, automation, and modern software delivery practices is an advantage. Familiarity with secure development practices, accessibility standards, IT governance, and applicable regulatory requirements is preferred. Relevant professional certifications or advanced training in the applicable technology area are considered an asset. Benefits: Annual salary: $115,000–$165,000 USD, depending on experience, qualifications, and relevant expertise. Full-time, permanent W-2 employment. Fully remote working arrangement within the United States. Direct employment opportunity, with no C2C or 1099 arrangements. Opportunity to contribute to enterprise technology initiatives involving modern platforms and business applications. Collaborative working environment with cross-functional teams. Opportunities for professional development and career growth. U.S. Citizens, Green Card holders, EAD holders, and candidates eligible for H-1B transfers are welcome to apply. New H-1B visa sponsorship is not available for this position.