English to Maltese Review Lead for UI, Marketing & Product Content

Accountabilities:: Own linguistic quality standards: Interpret client style guides, glossaries, and quality requirements, documenting updates and assessing their impact across content types and quality categories. Monitor client expectations: Track corrections, feedback, and decisions shared by the client’s Language Manager during calibration sessions and quality discussions, capturing both documented requirements and implicit expectations. Drive community alignment: Organize regular alignment roundtables to establish a shared understanding of quality standards among post-editors, reviewers, and language leads. Report on quality performance: Prepare structured monthly quality reports covering performance trends, priority improvement areas, style guide updates, recurring errors, and arbitration outcomes. Coach and develop reviewers: Deliver individualized feedback, facilitate shadowing sessions, and design targeted training based on real review examples and alignment data. Improve linguistic guidelines: Identify recurring justification patterns and propose evidence-based style guide enhancements, sharing relevant cross-language insights with the wider quality management team. Manage arbitration and escalations: Ensure all cases submitted to the client are accurate, valid, and supported by clear evidence, while addressing disagreements through structured resolution processes. Maintain client relationships: Serve as the primary contact for quality-related discussions with the client’s Language Manager, communicate concerns appropriately, and track evolving expectations to minimize misalignment. Own quality outcomes: Take responsibility for the locale’s review service performance, including RQE audit results, alignment performance, and the integrity of the arbitration process. Requirements: Relevant experience: 3–5+ years of experience in Localization Quality Assurance (LQA), senior language leadership, or localization quality governance. Client and stakeholder management: Demonstrated experience acting as the primary contact for client Language Managers, managing formal arbitrations and escalations, and facilitating constructive conflict resolution. Quality evaluation expertise: Strong practical knowledge of localization quality frameworks, including RQE, LQE, error categorization, severity mapping, and quality audit methodologies. Style guide and expectation analysis: Ability to interpret style guide and glossary changes, identify implicit client expectations, and apply appropriate quality tolerances across different content types, including marketing, legal, and UI content. Coaching and facilitation: Hands-on experience delivering one-to-one reviewer coaching, conducting shadowing sessions, facilitating alignment meetings, and preparing structured quality reports. Analytical and problem-solving skills: Ability to identify error patterns, monitor severity trends and alignment scores, investigate recurring issues, and translate findings into practical improvements. Language proficiency: Native-level proficiency in Maltese and professional-level English, with excellent linguistic judgment and attention to detail. Communication skills: Strong written and verbal communication, sound judgment, and the ability to explain linguistic decisions clearly and diplomatically to clients and language professionals. Preferred qualifications: Experience supporting large-scale technology localization programs and familiarity with calibration, quality alignment, or review management tools. Location and onboarding: Must be physically based in India for this opportunity, complete the required background check, and use the dedicated device provided for project work. Benefits: Remote flexibility: Work remotely from India, collaborating with international teams across different locations. Flexible freelance engagement: Independent contractor arrangement offering approximately 24 hours of work per month. Long-term collaboration: Opportunity to build a sustained working relationship on high-visibility global technology products. Predictable project volume: Ongoing monthly work with an expected volume of approximately 24 hours. Structured onboarding: Comprehensive onboarding to help you understand project workflows, quality standards, and client expectations. Ongoing professional development: Access to continued training, established linguistic resources, and quality improvement practices. International collaboration: Work alongside experienced localization professionals and contribute to cross-locale quality initiatives. Dedicated work equipment: A dedicated device will be provided for project-related activities. Meaningful professional impact: Influence language quality standards, reviewer development, and the overall consistency of Maltese digital content. Compensation: Freelance compensation details are not specified in the original job description and can be clarified during the recruitment process. Healthcare and additional perks: These are not specified for this independent contractor engagement.