Employer Client Account Manager

Accountabilities: Manage client relationships: Serve as the primary day-to-day contact for assigned employer clients, building trusted relationships with key stakeholders and ensuring responsive, effective communication. Coordinate client questions, requests, and concerns, taking ownership of issues through resolution in partnership with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other teams. Proactively communicate project status, service risks, emerging issues, and opportunities to clients and internal leadership. Organize and facilitate regular client meetings, ensuring clear follow-up, action items, and accountability. Lead and participate in employer Open Enrollment meetings and related activities. Prepare and deliver recurring client reporting packages, presentations, operational updates, and materials for business reviews and other client-facing engagements. Lead client projects: Manage client-specific initiatives, developing project plans, timelines, deliverables, and communication strategies. Coordinate cross-functional resources, facilitate project meetings, monitor milestones, and provide regular progress updates. Ensure completed projects are successfully transitioned into ongoing operational processes. Apply industry and regulatory expertise: Maintain a strong understanding of self-funded medical and pharmacy benefit design, administration, and delivery to employer groups. Stay informed about relevant regulatory requirements, including the Affordable Care Act (ACA), Consolidated Appropriations Act (CAA), ERISA, Mental Health Parity requirements, and applicable federal and state regulations. Contribute to continuous improvement: Adapt to changing priorities in a fast-paced startup environment, taking on responsibilities beyond traditional account management when needed. Identify practical solutions when processes are evolving or information is incomplete, helping improve service delivery and the overall client experience. Requirements: Bachelor's degree in Business, Healthcare Administration, or a related field. At least 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related area. Active Life and Health insurance license, or the ability to obtain one within 90 days of hire. Demonstrated experience managing relationships with employer clients and key stakeholders, including brokers, consultants, benefits administrators, and healthcare partners. Strong understanding of self-funded medical and pharmacy benefit design. Working knowledge of the ACA, CAA, ERISA, Mental Health Parity requirements, and other applicable regulatory frameworks. Experience leading or participating in employer Open Enrollment meetings. Proven ability to manage multiple client needs, projects, and priorities simultaneously. Excellent written and verbal communication skills, with the ability to engage effectively with clients, senior leaders, and cross-functional teams. Strong organizational skills, sound judgment, adaptability, and a solutions-oriented approach. Proficiency with Microsoft Office, particularly Excel and PowerPoint, as well as AI platforms such as Claude and ChatGPT. Willingness and ability to travel up to 25%, depending on seasonal requirements and client needs. Benefits: Annual salary range: $145,000–$165,000 USD, with the full compensation package determined by experience and relevant certifications. Eligibility for bonus or commission under the applicable incentive compensation program. Competitive benefits package. Remote work arrangement. Opportunity to contribute to the transformation of employer-sponsored healthcare and improve the experience of employers, members, and care teams.