Director Coding Operations

Accountabilities: As Director of Coding Operations, you will oversee service delivery, lead operational teams, and drive continuous improvement across domestic and global coding functions. Your responsibilities will include: Lead and manage domestic coding team leads, supervisors, and managers overseeing daily remote coding operations. Oversee a large workforce of more than 100 employees, ensuring that service levels consistently meet or exceed contractual requirements and established performance standards. Collaborate with global leadership to improve operational efficiency, coding quality, productivity, employee engagement, and financial performance. Develop and implement performance improvement programs, operational initiatives, and corrective action plans to achieve departmental objectives. Ensure coding services comply with nationally recognized coding standards, industry guidelines, and applicable regulatory requirements. Monitor coding quality metrics, operational KPIs, departmental goals, and overall service performance, reporting results to relevant stakeholders. Build and maintain strong relationships with clients, driving customer satisfaction through reliable service delivery and effective issue resolution. Lead regular client meetings to communicate production results, performance updates, operational challenges, and improvement initiatives. Support employee engagement through clear communication, training, coaching, performance evaluations, and timely resolution of concerns. Manage recruitment, onboarding, training, scheduling, performance management, disciplinary actions, and other workforce-related responsibilities. Participate in departmental budgeting, financial planning, and monitoring of business unit targets. Partner with Sales and Account Management teams to support new business opportunities, participate in client discovery calls, and provide coding expertise. Prepare and review requests for proposals (RFPs), contracts, and other documentation related to coding services. Represent the operations function during new client implementations, performance escalations, and remediation initiatives for at-risk accounts. Collaborate across departments to identify data sources, evaluate operational outcomes, and support strategic business decisions. Perform additional projects and responsibilities as required to support business objectives. Requirements The ideal candidate will bring extensive experience in healthcare information management and medical coding operations, combined with proven leadership capabilities in high-volume, remote service environments. The following qualifications are expected: Bachelor's degree in a related field required. At least 8–10 years of management experience in Health Information Management, with a strong concentration in medical coding. Extensive experience managing large teams within a coding solutions or healthcare services organization, with a focus on meeting and exceeding client expectations. Proven management experience in high-production, virtual operational environments. Demonstrated ability to manage multiple projects and competing priorities in demanding, high-pressure environments. Required coding certifications include CCS, CPC, and/or CCSP. RHIA (Registered Health Information Administrator) or RHIT (Registered Health Information Technician) credentials preferred. Candidates holding CCS certification with extensive coding experience and previous management experience may be considered in lieu of RHIA or RHIT credentials. Strong understanding of third-party fee schedules, reimbursement requirements, and healthcare coding practices. Excellent verbal and written communication skills, with the ability to interact effectively with clients, employees, and senior stakeholders. Strong customer service orientation and a demonstrated ability to resolve challenging issues while exceeding performance targets. Proven leadership skills, including coaching, accountability, decision-making, conflict resolution, and performance management. Strong business acumen, analytical thinking, and problem-solving capabilities. Excellent prioritization, organizational, and time management skills. Ability to collaborate effectively with domestic and international teams in a virtual environment. Proficiency in Google Workspace and related productivity tools. Willingness and ability to travel to client locations as needed. Comfortable working remotely for extended periods, including frequent phone and virtual interactions, in a demanding operational environment. Benefits Annual salary range of $130,000–$150,000, depending on location, education, professional experience, certifications, and market conditions. Remote work arrangement within the United States. Comprehensive healthcare benefits, subject to eligibility requirements. 401(k) retirement savings plan. Paid time off (PTO). Opportunity to lead large-scale domestic and global healthcare coding operations. Senior leadership exposure and opportunities to contribute to strategic business growth and operational transformation. Collaborative environment with cross-functional and international teams.