ApplySarthiCustomer Support Associate
Paytm
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This role on the market
3,165 open customer roles across 395 companies are on ApplySarthi right now, most of them in Delhi NCR (58), Bengaluru (55), Hyderabad (35).
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What customer roles keep asking for: Customer success (28%), SaaS (17%), Account management (16%) — counted across their open postings here.
Paytm has 172 open roles listed here.
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- Talent Acquisition- Tech Hiringdelhi ncr
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- Growth Management - Telco I Experience 2-4 Yearsdelhi ncr
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Paytm.
Questions you are likely to be asked
- Why do you want to join Paytm?
- What is your experience with CRM? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Customer Support Associate at Paytm interview free →Role Overview: We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels. Key Responsibilities: Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes Skills & Qualifications: 2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred. Office Location:
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Listed on lever · posted 2026-05-07. ApplySarthi collects openings and links to application pages; the role is advertised by Paytm, not by us.