Customer Service Administrator

Accountabilities: Make outbound calls to tenants to coordinate and confirm upcoming property health and safety inspections. Handle inbound calls from tenants and customers, responding to questions about inspections, appointments, scheduling, and related services. Follow approved call scripts and communication guidelines while maintaining a professional, friendly, and engaging telephone manner. Coordinate inspection appointments between tenants, landlords, and service providers, ensuring schedules are accurate and efficiently managed. Respond to tenant inquiries and concerns regarding scheduled inspections, property access, and compliance-related procedures. Maintain accurate and up-to-date records of customer interactions, appointment bookings, confirmations, and follow-up activities. Follow up on missed or unsuccessful appointments and arrange rescheduling when necessary. Book inspection jobs and service appointments by telephone and through online booking platforms. Manage tenant communications related to property health and safety compliance, ensuring relevant information is shared clearly and promptly. Support increased operational demand during peak compliance periods, particularly between August and March. Collaborate with an established customer support and administrative team managing a large portfolio of client relationships. Contribute to the delivery of efficient customer service as the business expands its property and trade service offerings. Complete all assigned tasks according to agreed service standards, deadlines, operational procedures, and contractual deliverables. Requirements: Previous experience in customer service, call handling, appointment scheduling, virtual assistance, or administrative support. Excellent written and spoken English communication skills, with a professional and confident telephone manner. Strong numerical and mathematical skills, with the ability to handle scheduling information and administrative data accurately. Fast and accurate typing skills, ideally between 60 and 70 words per minute (WPM). Excellent attention to detail and the ability to maintain accurate customer records and appointment information. Strong organizational, multitasking, and time-management skills, with the ability to manage multiple schedules and competing priorities. Ability to handle sensitive conversations involving property access, health and safety compliance, and tenant concerns with patience, diplomacy, and professionalism. Strong interpersonal skills and the ability to coordinate effectively with multiple stakeholders while maintaining high customer service standards. Ability to work independently, take ownership of assigned responsibilities, prioritize tasks, and consistently meet deadlines. Familiarity with online booking systems and administrative tools. Knowledge of UK rental property regulations, property compliance requirements, and tenant rights is considered an advantage. Comfortable working remotely and collaborating with international teams. Availability to work 40 hours per week, Monday to Friday, from 9:00 AM to 6:00 PM UK time. Willingness to work under an independent contractor agreement rather than a traditional employment contract. Benefits: Competitive compensation rates. Weekly payments for completed services, according to the engagement terms. Fully remote working opportunity, with the possibility of working from any region. Access to free training and professional upskilling opportunities. Ongoing support, guidance, and assistance throughout the engagement. Access to a vibrant international community of virtual assistants and independent professionals. Opportunities to explore various additional client assignments and open positions. Potential for professional growth as the business expands into new services and markets. Structured working arrangements with clearly defined responsibilities and contracted hours. Opportunity to develop customer service, administrative, communication, and property compliance expertise through practical experience.