Customer Lead

Accountabilities: You will own a portfolio of enterprise customer relationships, ensuring strong engagement, effective project delivery, and alignment with strategic business goals. Your responsibilities will include: Manage enterprise accounts end to end, leading regular working sessions and making day-to-day decisions with autonomy. Build and maintain trusted relationships with stakeholders at all levels, from operational users to senior decision-makers. Prepare and lead customer meetings, establish agendas, facilitate discussions, and ensure clear action plans with defined responsibilities. Lead strategic planning sessions and quarterly business reviews (QBRs). Manage multiple projects across customer accounts, coordinating internal teams and external stakeholders to ensure timely and effective delivery. Partner with Implementation Managers to align customer requirements with project execution and keep implementation activities on track. Monitor account health, identify potential risks early, and develop proactive solutions to maintain customer satisfaction and engagement. Oversee account operations, including support tickets, bug prioritization, issue resolution, and routine customer requests. Identify opportunities to improve processes, introduce new ways of working, and test innovative approaches with customers and internal teams. Requirements: The ideal candidate combines enterprise account management expertise, strong project leadership, and excellent communication skills. You should be comfortable taking ownership, navigating complex organizations, and delivering measurable results. Key qualifications include: At least 4 years of experience managing relationships with large enterprise customers. Strong project management skills, with the ability to oversee several initiatives simultaneously and coordinate multiple stakeholders. Proven stakeholder management experience, including the ability to align different priorities and communicate effectively with senior decision-makers. Demonstrated ownership and initiative, with a track record of driving projects and delivering measurable outcomes independently. Excellent communication and presentation skills, with the confidence to lead customer meetings and build lasting professional relationships. Additional experience that would be advantageous: Experience managing or supporting enterprise customer renewals. Strong reporting and analytical capabilities, including the ability to translate account performance metrics into actionable business cases. Previous experience in retail operations or distribution centers, with an understanding of store-level processes and operational challenges. Benefits: Annual base salary ranging from $120,000 to $160,000. Eligibility for additional bonus or variable compensation. Equity participation. Medical, dental, and vision insurance. 401(k) retirement plan. Paid time off and paid holidays. Paid parental leave. Fully remote working arrangement. Opportunities for professional growth, autonomy, and meaningful ownership within a growing SaaS environment.