Customer-Facing SAP Engineer – ABAP, BTP & AI

Accountabilities: You will lead customer-facing technical engagements, ensuring successful platform adoption and demonstrating measurable business and technical value. Your responsibilities will include: Lead proofs of value (POVs) and platform deployments for strategic enterprise customers, from selecting relevant use cases to configuration, implementation, team training, and performance evaluation. Build and maintain strong technical relationships with SAP architects, development leads, product owners, and customer executives. Work directly with customer development teams on their code, helping developers integrate and maximize the value of AI-powered capabilities. Analyze SAP ABAP code, system traces, and technical behavior to investigate issues, troubleshoot problems, and communicate findings to engineering teams. Demonstrate platform capabilities and clearly articulate their technical advantages and business impact to customers. Identify customer challenges, uncover additional use cases, and translate feedback into actionable product improvements. Collaborate closely with the CTO and engineering leadership to influence platform capabilities, technical direction, and product development. Support strategic customer engagements through onsite meetings, workshops, and technical implementation activities. Travel approximately 20% of the time to customer locations, particularly during proofs of value and other critical engagement phases. Requirements The ideal candidate combines strong hands-on SAP engineering expertise with customer-facing experience, practical AI knowledge, and the ability to communicate effectively with both technical and executive stakeholders. You should bring: At least 5 years of hands-on SAP technical experience gained through consulting, in-house development, or independent professional practice. Strong technical proficiency in SAP ABAP and SAP Business Technology Platform (BTP). Practical experience with SAP S/4HANA migrations and/or Clean Core initiatives. Hands-on experience using AI coding agents and advanced AI models, with a clear understanding of their capabilities, limitations, and practical applications in software development. Demonstrated customer-facing experience, including leading technical discussions, building relationships, and guiding enterprise customers through complex engagements. Strong analytical and troubleshooting skills, particularly when investigating ABAP code, system traces, and SAP technical issues. Excellent communication and presentation skills, with the ability to explain complex technical concepts to developers while presenting priorities and recommendations to executive stakeholders. A strong sense of ownership, initiative, and accountability, with the ability to identify challenges, explore solutions, and drive customer outcomes independently. A collaborative, approachable, and personable working style. Comfort working in a fast-paced, early-stage technology environment. Willingness to travel approximately 20% and participate in onsite customer engagements when required. Additional experience that would be advantageous includes: Previous experience working in a startup or small engineering organization. Personal projects involving AI, autonomous agents, or agentic AI applications. Public technical contributions, such as technical articles, conference presentations, speaking engagements, or open-source projects. Benefits Annual base salary ranging from $100,000 to $275,000, depending on experience and role fit. Meaningful equity participation, providing an opportunity to share in the company's growth. Additional cash and equity-based compensation opportunities for high performers. Comprehensive medical, dental, and vision insurance coverage. Fully remote position open to candidates based anywhere in the United States. No relocation required. Access to an office in New York City for employees who prefer working onsite. Opportunity to work alongside experienced AI researchers and SAP specialists. Direct collaboration with senior technical leadership and influence over product direction. Opportunity to contribute to innovative AI solutions transforming enterprise SAP development.