Coordinator, International Operations Team, Temporary

Accountabilities: Coordinate international program operations: Support sales and operational activities for international exchange and professional work programs, collaborating with team members and international representatives to ensure smooth daily operations. Provide partner support and customer service: Serve as a key point of contact for international representatives, responding promptly to a high volume of email inquiries and resolving questions related to systems, program regulations, financial statements, applications, placements, and other operational matters. Manage data quality and integrity: Review large volumes of participant and program data to verify accuracy, completeness, and consistency, identifying and correcting discrepancies when necessary. Maintain operational systems: Update participant records, program contacts, and related database information to ensure records remain accurate and current. Prepare and analyze reports: Generate and review regular operational reports to support performance monitoring, partner management, and informed decision-making. Support compliance activities: Review annual compliance documentation for completeness and accuracy, helping ensure that program records meet applicable requirements and internal standards. Assist with administrative processes: Support application processing, financial tracking, documentation management, and other administrative activities required for effective program delivery. Troubleshoot operational issues: Investigate and resolve questions involving technology systems, participant applications, placements, financial information, and program procedures, escalating complex issues when appropriate. Collaborate across departments: Work closely with International Sales, Participant Services, Host Relations, and other internal teams to coordinate information, address operational challenges, and maintain consistent service. Contribute to continuous improvement: Take initiative on new projects, adapt to changing priorities, and undertake additional operational or administrative responsibilities as assigned by sales and operations leadership. Maintain professionalism and efficiency: Manage competing tasks and deadlines while delivering responsive service, safeguarding data accuracy, and supporting a positive experience for international partners. Requirements Education and experience: A post-secondary degree and at least one year of experience in customer service and administrative support are required. Exceptional attention to detail: Strong ability to review data, written documents, and compliance records carefully, identify inconsistencies, and maintain high standards of accuracy. Technical proficiency: Advanced working proficiency in Microsoft Outlook, Excel, and Word, along with the ability to learn new software, databases, and operational systems quickly. Customer service skills: Excellent written and verbal communication skills, with the ability to respond professionally and efficiently to a high volume of inquiries and resolve issues effectively. Organization and time management: Strong organizational skills, sound prioritization, and the ability to manage multiple responsibilities while meeting tight deadlines in a busy environment. Adaptability and initiative: A proactive approach to problem-solving, willingness to take ownership of tasks, and flexibility to support evolving operational needs and new projects. Interpersonal and teamwork abilities: A collaborative mindset, strong interpersonal skills, and the ability to work effectively with colleagues, partners, and stakeholders across different departments. Cross-cultural competence: Ability to communicate and collaborate respectfully across cultures, understand diverse perspectives, and contribute to an inclusive international working environment. Professionalism and work ethic: Energetic, dependable, and motivated, with the ability to maintain composure, exercise sound judgment, and deliver high-quality work under pressure. International experience: Previous international work experience or participation in a study abroad program is strongly preferred. Mission alignment: Commitment to supporting international exchange, intercultural understanding, and opportunities that help people develop the skills to thrive in a globally interconnected world. Employment screening: Willingness to undergo background checks, reference checks, and education and employment verification as conditions of employment. Benefits Remote work: Work remotely from the United States, with Canada also accommodated where applicable. Temporary employment opportunity: Gain experience supporting international operations and professional exchange programs within a globally connected organization. Meaningful work: Contribute to international exchange initiatives that promote intercultural understanding and build connections between people and countries. Collaborative environment: Work alongside a diverse, international team of professionals across sales, operations, participant services, and host relations. Professional development: Build skills in administrative coordination, data analysis, compliance, customer service, and international program management. International exposure: Develop experience supporting international representatives and exchange programs involving participants from diverse backgrounds. Inclusive workplace: Join an environment that values diverse perspectives and encourages qualified candidates from underrepresented groups to apply.