Content Strategist - 12 Month Contract

Accountabilities:: Support the development and implementation of multilingual content strategies that address the needs of diverse global audiences. Create, edit, organize, and maintain high-quality technical documentation, including release notes, FAQs, help articles, blog posts, user guides, and video tutorials. Develop accessible visual learning resources, including GIFs and instructional videos, to improve user understanding and product adoption. Collaborate with translators, localization vendors, and regional teams to adapt content to different languages, cultures, and audiences while maintaining accuracy and consistency. Review and quality-check localized content, manage translation memories, and identify opportunities to improve localization workflows. Develop and maintain content style guides, glossaries, templates, and writing standards to ensure consistency across all communication channels. Conduct content audits to identify gaps, redundancies, and opportunities to improve documentation quality and user experience. Work closely with product managers, developers, UX designers, and other stakeholders to understand technical requirements and align content with product objectives. Contribute to the implementation and improvement of AI-assisted documentation processes and workflows. Develop, document, and refine standard operating procedures (SOPs) to improve operational efficiency and content production. Coordinate documentation activities throughout product release cycles, ensuring assignments are completed accurately and within established deadlines. Plan, conduct, and monitor usability tests with internal and external stakeholders to evaluate content effectiveness. Analyze content performance, productivity metrics, and user feedback to identify improvement opportunities and optimize documentation. Present content strategies, findings, and recommendations to relevant stakeholders while keeping up with industry trends and best practices in technical writing, localization, and content strategy. Requirements: Bachelor's degree, technical writing certification, or equivalent professional experience in content strategy, technical communication, localization, or a related field. Approximately five years of relevant professional experience in content development, technical writing, documentation, or content strategy. Demonstrated experience creating and maintaining technical documentation for digital products, software platforms, or technology-driven environments. Experience using version control platforms and collaboration tools such as GitHub. Familiarity with XML-based documentation publishing tools, particularly MadCap Flare or similar solutions. Knowledge of localization and translation management platforms, such as SDL Trados or MemoQ, with an understanding of translation memories and multilingual content workflows. Familiarity with Content Management Systems (CMS) and Learning Management Systems (LMS). Understanding of internationalization, localization, and adapting content to different cultural and linguistic contexts. Knowledge of SEO principles and content analytics tools, such as Google Analytics. Basic knowledge of web and documentation technologies, including XML, HTML, CSS, and JavaScript. Strong writing, editing, proofreading, and information architecture skills, with exceptional attention to detail. Experience collaborating with cross-functional teams, including engineering, product management, UX, and external localization partners. Strong project management and organizational skills, with the ability to coordinate multiple assignments and meet deadlines. Analytical thinking and problem-solving abilities, with experience using performance metrics and user feedback to improve content. Excellent written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. Adaptability, initiative, and a continuous improvement mindset, including an interest in leveraging AI tools to enhance documentation quality and operational efficiency. A collaborative and user-focused approach, with the ability to balance technical accuracy, accessibility, and engaging communication. Benefits: Competitive salary: Annual base salary ranging from CAD $57,000 to $80,000, depending on qualifications, experience, skills, and location. Contract duration: 12-month full-time contract. Flexible working arrangements: Remote opportunities across Canada or hybrid working from the Kitchener, Ontario office. Additional compensation: Potential eligibility for equity grants, variable incentives, and other compensation programs. Comprehensive benefits: Competitive employee benefits package. Professional development: Learning and growth opportunities to support career progression. Education support: Tuition reimbursement of up to CAD $4,000 through the SkillsWave continuing education program. Additional learning time: Two paid days off for SkillsWave-related activities, such as examinations or final assignments. Employee wellbeing: Access to mental health services, employee and family assistance programs (EFAP), financial planning resources, and wellness initiatives. Retirement planning: Resources and programs to support long-term financial wellbeing. Paid volunteering: Two paid volunteer days per year. Remote work support: Home internet reimbursement. Wellness reimbursement: Additional support for personal health and wellbeing activities. Employee recognition: Programs that celebrate achievements and contributions. Referral program: Opportunities to participate in employee referral initiatives. Team engagement: Social events and opportunities to connect with colleagues. Pet-friendly offices: Dog-friendly office spaces at selected locations.