Commercial Operations Manager

Accountabilities: Partner with business and sales leaders to understand strategic priorities, operational challenges, and opportunities for improvement. Develop, enhance, and standardize Commercial Operations processes, workflows, playbooks, governance frameworks, and operating standards. Translate business needs into clear and actionable process, system, data, and reporting requirements. Collaborate with Revenue Systems, Sales Operations, Finance, Intelligence & Insights, and other stakeholders to design and implement practical solutions. Develop reports and analytical insights that help leaders monitor performance, identify trends and risks, and uncover growth opportunities. Support key commercial programs and processes, including deal workflows, customer segmentation, territory planning, pricing, quotas, and incentive programs. Lead cross-functional process improvement initiatives, managing activities from discovery and planning through implementation and adoption. Create clear documentation, playbooks, and practical guidance to support consistent execution and successful adoption of new processes. Requirements: Bachelor's degree in Business, Finance, Analytics, Marketing, Operations, or a related discipline. An equivalent combination of education and relevant professional experience may be accepted. At least 5 years of experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, Finance, Analytics, or a related field. Demonstrated experience designing, building, or improving business processes, operating practices, or cross-functional programs. Strong business acumen and the ability to translate complex business challenges into practical, scalable solutions. Experience gathering and documenting business requirements and collaborating with diverse stakeholder groups. Strong analytical, communication, facilitation, and project management skills. Familiarity with CRM platforms, reporting tools, and commercial technology systems. Experience with Microsoft Dynamics 365 is preferred. Ability to navigate ambiguity, challenge existing practices constructively, and establish structure and consistency in evolving environments. Strong collaboration skills and the ability to influence stakeholders and drive initiatives through to completion. Benefits: Estimated base salary: $107,000–$144,000 USD annually. Final compensation will depend on factors such as location, skills, experience, education, certifications, business needs, and applicable employment requirements. Eligibility for an annual discretionary bonus based on individual and company performance. Eight medical plan options, including HMO and PPO coverage. Dental and vision insurance. Health Savings Account (HSA) enrollment, with a potential employer contribution. Employee Assistance Program (EAP). Employer-sponsored basic life insurance and short- and long-term disability coverage. 401(k) retirement savings plan with profit sharing and employer matching contributions. Wellness incentives and education and certification assistance. Flexible time off, family care leave, and parental leave. Family formation benefits. Cell phone reimbursement and travel rewards. Optional coverage including critical illness, accident, hospital indemnity, legal, long-term care, pet insurance, identity theft protection, and supplemental life and accidental death and dismemberment insurance. Benefit eligibility may vary depending on annual hours expectations, position status and level, and work location. Remote work arrangement.