Billing Supervisor

Accountabilities: Team Supervision: Coordinate and supervise Billing Coordinators, providing first-level guidance on billing questions, daily operational challenges, and workflow priorities. Staff Development: Participate in employee coaching, performance feedback, and reviews, and provide training and support to strengthen team capabilities. Team Communication: Conduct regular team meetings to discuss ongoing assignments, operational concerns, billing priorities, and organizational updates. Scheduling and Timekeeping: Monitor staff schedules and attendance, coordinate coverage, process overtime and time-off requests, and approve timecards through the firm's time management system. Operational Coordination: Serve as a point of contact for secretaries and other internal stakeholders, helping resolve billing-related issues and maintain smooth day-to-day operations. Hands-On Billing Support: Maintain an appropriate portfolio of Billing Coordinator assignments while supervising the broader team and supporting the firm's billing operations. Billing Process Improvement: Assist with the development and implementation of billing procedures, practices, and workflow improvements. Invoice Tracking: Monitor regionally assigned bills and coordinate with billing attorneys and assistants to ensure invoices are completed within established deadlines. Billing Audits and Controls: Review work-in-progress matters, cost credits, negative invoices, manual invoices, payment applications, rate overrides, exception codes, zero pro formas, and closed matters to identify discrepancies and areas requiring attention. Accuracy and Compliance: Apply accounting principles and internal controls to support accurate billing, appropriate financial records, and consistent operational practices. Cross-Functional Collaboration: Build effective working relationships with attorneys, partners, clients, administrative professionals, and billing colleagues while maintaining responsiveness, tact, and professionalism. Additional Responsibilities: Take on other duties as requested to support departmental objectives and ensure billing operations remain effective. Requirements: Education and Experience: Associate degree from a two-year college and at least seven years of related legal billing experience. An equivalent combination of education and experience may substitute for the education requirement. Legal Billing Expertise: Experience in a fast-paced law firm environment is highly desirable, along with knowledge of billing department operations and insurance-based billing. Supervisory Experience: Ability to organize, coordinate, and supervise staff, provide constructive feedback, manage workloads, and encourage collaboration and accountability. Billing Software: Proficiency with Elite 3E billing software and various electronic billing vendor platforms is preferred. Technical Skills: Demonstrated proficiency in Microsoft Office, particularly Word, Outlook, and Excel, with strong data entry skills and the ability to learn new software applications. Accounting Knowledge: General understanding of accounting principles, internal controls, and mathematical calculations involving whole numbers, fractions, and decimals. Analytical and Problem-Solving Skills: Ability to investigate billing issues, collect and interpret data, identify discrepancies, evaluate options, and make sound independent decisions. Communication Skills: Strong written and verbal communication skills, including the ability to explain information clearly, prepare routine correspondence, present updates, and respond professionally to questions or complaints. Relationship Management: Ability to maintain effective working relationships with partners, attorneys, clients, and staff through diplomacy, discretion, responsiveness, and a strong service-oriented approach. Project and Team Management: Strong organizational and project management skills, with the ability to lead teams, build consensus, coordinate priorities, and remain hands-on when needed. Planning and Time Management: Excellent attention to detail and the ability to prioritize multiple assignments, manage interruptions, and meet strict deadlines in a fast-paced, matrixed environment. Confidentiality and Professional Judgment: Ability to exercise discretion when handling sensitive information and demonstrate sound judgment, flexibility, and professionalism under pressure. Work Schedule Flexibility: Willingness to work overtime when necessary; the position may require more than 40 hours per week to meet essential responsibilities. Remote Work Readiness: Ability to manage responsibilities effectively in a remote working environment while maintaining clear communication and coordination with colleagues. Benefits: Competitive Compensation: Annual salary range of $95,000–$120,000, depending on experience, education, training, geographic location, and relevant skills. Performance Bonus: Eligibility for a performance bonus program. Medical, Dental, and Vision Insurance: Comprehensive group coverage with multiple plan options and benefit levels. Coverage from Hire Date: Insurance coverage begins on the date of hire. Domestic Partner Coverage: Same-sex domestic partner coverage. Life and Accident Insurance: Group term life insurance, accidental death and dismemberment coverage, and optional supplemental group universal life and accident insurance for employees and their families. Disability Benefits: Short-term and long-term disability coverage. Long-Term Care Insurance: Access to long-term care insurance. Pre-Tax Benefit Programs: Options for dependent care, healthcare reimbursement, and transit or qualified parking benefits in most cities. Retirement Savings: Voluntary 401(k) retirement plan. Remote Flexibility: Opportunity to work remotely from an eligible location. Professional Environment: A collegial and respectful workplace that values employee contributions and professional collaboration.