Bilingual Health Coord RN

Accountabilities: Respond to complex clinical and health-related inquiries from consumers, educators, healthcare providers, and public health professionals through verbal and written communication. Provide clinical subject matter expertise to support accurate, consistent, and evidence-based responses to questions covering a broad range of public health topics. Research health information using approved databases, online resources, and established reference materials to ensure responses reflect current and reliable guidance. Perform advanced database searches to locate relevant clinical information and support the resolution of specialized inquiries. Communicate health information clearly and professionally in both English and Spanish, adapting explanations to the needs and understanding of different audiences. Follow established scripts, protocols, quality standards, and compliance procedures when handling health-related questions and providing information. Accurately document all incoming inquiries, research activities, and responses in the appropriate systems to maintain complete and consistent records. Prepare written materials, reports, correspondence, and other documentation related to clinical inquiries and program operations. Navigate multiple software applications and approved information resources to retrieve, verify, and communicate relevant health information efficiently. Maintain high standards of customer service, confidentiality, accuracy, and professionalism when interacting with members of the public and healthcare professionals. Participate in special projects and additional activities as required to support program objectives and service quality. Requirements Bachelor's degree in Nursing and a current, active Registered Nurse (RN) license are required. Relevant experience in nursing, medicine, public health, clinical research, or another medical or scientific discipline. Clinical knowledge of CDC-related topics and public health guidance is highly desirable. Fluency in both English and Spanish, with the ability to speak, read, understand, and communicate professionally in both languages. Strong research and internet search skills, including the ability to locate, evaluate, and interpret information from approved medical and scientific sources. Excellent listening, reading comprehension, verbal communication, and written communication skills, with the ability to explain complex health information clearly and accurately. Strong customer service and interpersonal skills, with the ability to remain professional, empathetic, and composed when addressing diverse health-related inquiries. Excellent analytical and problem-solving abilities, including the capacity to assess questions, identify relevant resources, and provide appropriate information within established protocols. Proficiency in Microsoft Office and the ability to learn and use multiple software applications and database systems. Strong organizational and time-management skills, with the ability to manage simultaneous tasks, maintain accurate documentation, and work independently in a fast-paced environment. Demonstrated professionalism, leadership, attention to detail, and the ability to follow established procedures and quality standards. Previous experience in a call center, telehealth, telephone support, or remote customer service environment is preferred. Must attend all training sessions during the two-week training period. Training is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern Time, with 100% attendance required. Must be flexible and available to work either of the following Monday–Friday shifts: 8:00 a.m.–4:30 p.m. Eastern Time or 11:30 a.m.–8:00 p.m. Eastern Time. Must provide a personal smartphone for secure access to work systems, along with a personal computer, webcam, and headset with microphone. Tablets, iPads, and Chromebooks are not accepted. Must have a reliable home internet connection with a minimum download speed of 25 Mbps, or 50 Mbps for shared connectivity, and an upload speed of at least 5 Mbps. Must have a hard-wired Ethernet connection to the home router using a Category 5 or 6 cable, a private and secure workspace, and an adequate power supply. Must use a compatible Windows or Mac computer. Supported systems include Windows 10 or Windows 11 (Windows 11 preferred), or macOS Big Sur (11.0.1 or later), Catalina (10.15), or Monterey (12.3). Benefits Competitive hourly compensation: $34.85–$68.55 per hour, with the applicable prevailing wage determined by work location and relevant contract requirements. Remote work: The opportunity to work from home while supporting a national public health information service. Full-time schedule: A consistent Monday–Friday workweek, with two available shift options depending on operational needs. Meaningful public health impact: The opportunity to use your nursing expertise to help people access reliable health information and support informed health-related decisions. Bilingual professional experience: The chance to apply your English and Spanish communication skills in a clinical information and public health setting. Clinical knowledge development: Exposure to a broad range of health topics, medical research resources, and public health information. Equipment flexibility: The ability to use your own compatible computer, webcam, headset, and smartphone, subject to technical and security requirements.