Bilingual CX Specialist (French)

Accountabilities: Provide responsive and professional customer support in both English and French , adapting communication to the needs of each customer. Listen carefully to customer questions and concerns, identify the underlying issue, and provide clear and helpful guidance. Resolve customer inquiries efficiently while maintaining a high standard of service and a positive customer experience. Communicate complex information clearly and empathetically, particularly when assisting customers who may be experiencing an issue or disruption. Maintain accurate and professional communication throughout customer interactions. Collaborate with relevant internal teams when an issue requires additional expertise or escalation. Contribute to a consistent, inclusive, and customer-centric support experience across different channels and customer needs. Adapt to evolving processes, tools, and customer expectations in a fast-moving technology environment. Requirements Fluency in French and English , with the ability to communicate clearly and naturally in both languages. Strong customer-service mindset and genuine interest in helping people resolve questions and challenges. Excellent written and verbal communication skills, with strong attention to tone, clarity, and accuracy. Demonstrated empathy, patience, and active-listening skills when interacting with customers. Strong problem-solving abilities and sound judgment when determining how to address customer needs. Ability to manage multiple customer requests while maintaining accuracy and professionalism. Comfortable working with digital tools and adapting quickly to new systems and processes. Ability to collaborate effectively with colleagues and cross-functional teams. Strong organizational skills and the ability to work independently in a flexible work environment. Commitment to providing an inclusive and respectful experience to customers from diverse backgrounds. Benefits Flexible approach to where you work, with roles potentially available in remote, flex, or in-office settings depending on position and location. Inclusive and diverse working environment that values different backgrounds, perspectives, and experiences. Accessibility and reasonable accommodation support throughout the employment and application process. Opportunity to work in a technology-driven environment with a broad customer impact. Additional compensation, healthcare, retirement, paid time off, or other role-specific benefits were not specified in the provided job posting .