Bilingual Customer Care Representative

Accountabilities: Respond to customer and driver inquiries in French and English through phone calls, live chat, and email. Provide first-level support for web services, fuel cards, vehicle ordering, vehicle titles and registration, licensing, toll management, insurance cards, and remarketing. Identify customer needs, gather relevant information, investigate issues, and recommend appropriate solutions or alternatives. Resolve inquiries efficiently and accurately, prioritizing first-contact resolution and minimizing the time customers spend addressing their concerns. Deliver empathetic, professional, and customer-focused service throughout every interaction. Meet individual and team performance targets while maintaining high standards of service quality and accuracy. Collaborate with colleagues across teams, share information, and provide administrative support when required. Requirements High school diploma or an equivalent qualification. Fluency in both French and English, with strong verbal and written communication skills. Previous customer service experience is preferred, particularly in a role involving direct customer interaction and problem-solving. Excellent listening and telephone communication skills, with the ability to understand customer concerns and communicate information clearly. Ability to explain technical or complex information in an accessible way to non-technical audiences. Strong analytical thinking, research, and problem-solving skills to identify issues and deliver practical solutions. Excellent time management, organizational skills, and attention to detail, with the ability to manage competing priorities and adapt to changing demands. Self-motivation, a positive attitude, and a strong commitment to customer satisfaction and teamwork. Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel. Ability to work effectively in a remote environment while meeting service expectations and collaborating with colleagues. Benefits Competitive annual base salary: CAD $51,800–$71,200, depending on qualifications, skills, experience, geographic location, internal pay equity, and market conditions. Potential additional compensation: Eligibility for annual incentive programs, including bonuses, commissions, or other incentives, depending on the role and applicable program. Comprehensive benefits package: Health and welfare coverage designed to support employees and their families, subject to eligibility. Retirement savings plans: Access to retirement planning and savings benefits for eligible employees. Learning and development: Potential tuition reimbursement to support continued education and professional growth. Paid time off: Vacation, sick leave, and holiday programs, subject to eligibility. Remote work arrangement: Work from Canada in a remote position. Collaborative work culture: An environment that encourages innovation, accountability, empowerment, and informed decision-making. Inclusive workplace: A commitment to diversity, equity, inclusion, accessibility, and equal employment opportunities.