Atlassian Systems Analyst

Accountabilities:: Administer, configure, and optimize Atlassian Jira and related SaaS applications to support business processes and operational requirements. Configure and maintain Jira workflows, permissions, custom fields, automations, user access, and application settings. Manage SaaS integrations and license administration, ensuring systems remain reliable, secure, and aligned with organizational needs. Gather, analyze, and clarify business and technical requirements, particularly when initial requests are ambiguous or incomplete. Identify dependencies, risks, and potential implementation challenges, recommending solutions to minimize disruptions and improve system performance. Coordinate data migration activities, including data mapping, cleansing, transformation, reconciliation, and validation between systems. Use Excel, Airtable, SQL, reporting platforms, and basic scripting to investigate datasets, identify inconsistencies, and support data quality initiatives. Troubleshoot REST API and integration issues involving JSON, authentication mechanisms, and communication between connected applications. Support system testing, data validation, issue resolution, and implementation activities to ensure configurations and integrations perform as expected. Develop and maintain technical and functional documentation covering system configurations, workflows, integrations, migration procedures, and troubleshooting guidance. Apply approved AI-enabled tools to accelerate documentation, data analysis, test-case creation, troubleshooting, and workflow automation. Review and validate AI-generated outputs for accuracy, reliability, security, and compliance with applicable data-handling and governance requirements. Collaborate with cross-functional teams, business users, technical stakeholders, and external vendors to resolve issues and continuously improve systems. Adapt to evolving priorities while maintaining clear communication, organized documentation, and consistent delivery of high-quality work. Requirements: Experience administering Atlassian Jira or comparable SaaS applications, including system configuration, maintenance, and operational support. Practical knowledge of Jira workflows, permissions, custom fields, user access management, and automation capabilities. Familiarity with SaaS integrations, application administration, and license management. Understanding of REST APIs, JSON, authentication methods, and integration troubleshooting. Experience supporting data migration processes, including data mapping, cleansing, reconciliation, and validation across systems. Strong proficiency in Excel and/or Airtable, with the ability to analyze structured and tabular datasets effectively. Working knowledge of SQL and basic scripting for data investigation, troubleshooting, and operational analysis. Experience with system configuration, testing, issue diagnosis, and resolution. Strong requirements analysis and analytical problem-solving skills, including the ability to clarify ambiguous requests and identify dependencies. Experience preparing clear technical documentation and communicating system-related information to technical and nontechnical stakeholders. Familiarity with AI-enabled tools for documentation, data analysis, testing, and workflow automation. Ability to critically evaluate AI-generated results and ensure outputs meet accuracy, security, and data governance standards. Strong organizational skills and the ability to manage competing priorities, changing requirements, and multiple technical tasks. Excellent written and verbal communication skills, with a collaborative and proactive approach to stakeholder engagement. A bachelor's degree in Computer Science, Information Systems, or a related technical field is preferred; relevant professional experience in SaaS administration, systems support, integrations, or data migration is also valuable. Benefits: Fully remote work arrangement. Contract-based engagement. Opportunity to work with Atlassian Jira, SaaS integrations, data migration, and workflow automation. Exposure to AI-enabled productivity tools and modern systems optimization practices. Collaboration with cross-functional teams and stakeholders on business-critical technical initiatives. Salary, contract duration, paid leave, healthcare coverage, equipment provisions, and other specific benefits are not detailed in the source job description.