Associate Vice President, Salesforce Engineering & Development

Accountabilities: Lead, mentor, and develop five direct reports, including three Salesforce Development Managers, a Quality Engineering Lead, and a Salesforce Administration Manager, establishing clear accountability and effective leadership practices. Define and execute a multi-quarter engineering transformation roadmap covering software development standards, code quality, automated testing, security, technical debt, release management, observability, incident response, and production support. Oversee engineering delivery across three Salesforce scrum teams, partnering with Product Management on priorities, capacity planning, estimates, delivery commitments, and resource allocation. Establish a robust quality engineering framework, promoting early testing, developer-owned unit and integration testing, scalable automation, and measurable release quality standards. Standardize Git-based development workflows and release management practices, including deployment planning, environment coordination, release readiness, rollback procedures, and post-deployment validation. Evaluate and improve the Salesforce DevOps operating model, clarifying responsibilities for CI/CD pipelines, environment management, deployment automation, and release execution while reducing manual processes and operational dependencies. Collaborate with IT Architecture to maintain clear technical decision-making responsibilities, challenge impractical designs, identify technical risks, and ensure effective implementation of architectural standards. Drive AI-enabled engineering initiatives by assessing secure development assistants and automation opportunities, establishing governance and adoption guidelines, developing team capabilities, and measuring improvements in productivity and software quality. Oversee Salesforce administration and service-request operations, ensuring effective request intake, prioritization, support processes, issue resolution, escalation management, and service performance monitoring. Establish transparent engineering performance metrics covering delivery predictability, development cycle time, deployment frequency, change failure rates, recovery time, escaped defects, automation reliability, service responsiveness, and team health. Develop a sustainable talent and workforce strategy across North America and India, including recruitment, leadership development, onboarding, documentation, knowledge transfer, and distributed-team collaboration. Partner with Product, Architecture, Security, IT, and business leaders on major releases, critical incidents, and strategic technical decisions, providing clear communication on risks, priorities, and progress. Requirements: 12+ years of progressive software engineering experience, including substantial hands-on technical development experience and at least 5 years managing engineering managers or multiple development teams. Proven experience building, scaling, or transforming engineering organizations, particularly in environments requiring stronger processes, automation, technical governance, and operational accountability. Strong technical expertise in Salesforce engineering, including Apex, Lightning Web Components (LWC), APIs and integrations, complex custom applications, deployment strategies, platform limitations, and production reliability. Ability to evaluate technical designs, challenge engineering decisions, and contribute to detailed technical discussions without necessarily serving as the primary developer. Demonstrated experience leading multi-team Agile engineering organizations with established practices in CI/CD, automated testing, source control, environment management, release coordination, and incident management. Experience collaborating with senior architecture stakeholders, defining decision-making responsibilities, establishing cross-functional agreements, and maintaining practical technical documentation standards. Strong people-management and leadership capabilities, with a track record of developing managers, building accountable teams, and improving collaboration across geographically distributed engineering organizations. Experience coordinating technical delivery with Product Management and other nontechnical business stakeholders. Practical knowledge of AI-assisted software development, including security considerations, code quality, developer adoption, and measurable productivity improvements. Excellent executive communication, strategic prioritization, stakeholder management, and organizational change leadership skills. Strong judgment and decision-making abilities, with the capacity to balance delivery speed, technical sustainability, operational risk, and business objectives. Nice to Have: Experience with highly customized Salesforce CPQ, quote-to-cash, pricing, contracting, or commercial operations platforms. Experience managing externally sourced development teams and improving operational processes and knowledge transfer. Previous responsibility for a Salesforce administration or service-request function alongside software engineering and quality engineering teams. Experience managing engineering and delivery teams across North America (Canada and the United States) and India. Benefits: Opportunity to lead a significant engineering transformation and shape the long-term Salesforce technology strategy. Executive-level leadership responsibility with direct influence over engineering standards, organizational development, and operational performance. Opportunity to build and develop a high-performing management team across multiple engineering functions. Exposure to innovative AI-assisted software development practices and modern engineering technologies. Collaborative, cross-functional working environment involving Product Management, IT Architecture, Security, and business leadership. Opportunity to lead and influence distributed teams across North America and India. Meaningful professional development through strategic leadership, organizational transformation, and technical innovation.