Associate Salesforce Administrator

Accountabilities: Gather and translate business requirements into practical, scalable Salesforce solutions that support user needs and improve the overall experience. Configure Salesforce features, including Flows, fields, page layouts, record types, applications, and declarative automation tools. Support data quality initiatives by maintaining data integrity through validation rules, automation, monitoring, and other platform controls. Assist with Salesforce security administration, including user management, roles, profiles, permissions, and sharing settings. Monitor incoming support tickets, provide first-level troubleshooting and triage, and escalate more complex issues when necessary. Collaborate with senior team members to review proposed solutions and contribute to platform improvements and broader technical discussions. Create, update, and maintain documentation and standard operating procedures covering Salesforce processes and configurations. Use Claude and other relevant AI-assisted capabilities to build automations that support the monitoring and management of internal processes and personal workflows. Requirements: 0–2 years of experience as a Salesforce Administrator or in a related IT support or systems support role. Familiarity with Salesforce fundamentals, core platform functionality, and basic administration concepts. Some exposure to Salesforce Sales Cloud or Service Cloud environments. Strong communication and collaboration skills, with the ability to work effectively with colleagues across different teams. Good problem-solving skills, attention to detail, and an interest in understanding business needs and translating them into technical solutions. Preferred: Salesforce Administrator certification or active progress toward obtaining it. Preferred: Experience or familiarity with Flow Builder and other declarative automation tools. Preferred: Curiosity, adaptability, and a strong willingness to learn and develop expertise across the Salesforce ecosystem. Benefits: Salary: CAD $65,000–$80,000 annual base salary. Starting compensation depends on the role's scope, relevant experience, skills, and location. Medical, dental, and vision coverage. Holiday and vacation time. Health and wellness days. A birthday day off. Remote working arrangements within Canada. Opportunities to work on meaningful projects supporting business operations and insurance technology. Professional growth through cross-functional collaboration, learning opportunities, and increasing project responsibility.