Associate Epic Clinical Analyst

Accountabilities: Epic system configuration and optimization: Design, build, configure, maintain, and enhance assigned Epic modules and associated third-party applications, with a particular focus on referral coordination and ambulatory workflows. Referral workflow management: Support end-to-end referral processes across Care Everywhere and EpicCare Link, ensuring referrals are successfully sent, received, routed, and processed between referring and receiving organizations. Workflow analysis and improvement: Collaborate with clinicians, physicians, and end users to document existing workflows, identify gaps, analyze business problems, and develop future-state solutions aligned with clinical and operational objectives. Testing and quality assurance: Develop test scripts and testing materials, conduct unit, system, integration, and end-to-end workflow testing, and document results to validate system functionality and data integrity. Technical troubleshooting and support: Investigate application issues and system deficiencies, recommend corrective actions, escalate complex problems appropriately, and provide ongoing support to end users in a 24/7 production environment, including on-call responsibilities. Implementation and release management: Support system implementations, upgrades, and software releases while following configuration control, quality assurance, documentation, and version management standards. Training and stakeholder communication: Develop and deliver training materials, explain technical concepts to nontechnical audiences, and communicate effectively with hospital leadership, clinicians, physicians, and ancillary departments. Project coordination and collaboration: Participate in cross-functional projects, team meetings, and continuous improvement initiatives, providing progress updates, identifying barriers, and helping implement best practices in clinical documentation and workflow management. Continuous improvement: Stay informed about Epic specifications, application updates, industry trends, and product developments to maintain system performance and support evolving clinical needs. Requirements Education: High school diploma or equivalent required. Coursework or education in business, information systems, healthcare, or a related field is beneficial. Experience: At least one year of experience communicating complex technical concepts to nontechnical audiences is required. Experience with electronic medical record applications, system implementations, or a clinical or technical role is preferred. Epic certification: Epic certification is required, or candidates must be able to complete certification within three months of completing the relevant classes. Electronic health records: Demonstrated knowledge or experience with electronic information systems, particularly electronic health records, and an understanding of clinical and technical workflows. Technical skills: Basic proficiency with Microsoft Office applications and strong computer skills, including troubleshooting, analytical thinking, and critical problem-solving. Clinical workflow knowledge: Strong understanding of clinical workflows is required. Familiarity with how hospital departments interact and how processes move between teams is an advantage. Communication skills: Excellent written and verbal communication skills, with the ability to collaborate effectively with clinical professionals, technical teams, leadership, and other stakeholders. Analytical and problem-solving abilities: A creative, solutions-oriented approach to identifying system issues, evaluating workflows, and recommending practical improvements. Independence and adaptability: Ability to learn quickly, work with minimal guidance, manage multiple priorities, and adapt to changing operational and technical requirements. Additional qualifications: An active Licensed Practical Nurse (LPN) credential is preferred. A valid driver's license is required. Benefits Competitive compensation: Annual salary ranging from $60,756.80 to $113,006.40 , depending on applicable factors. Remote work: Fully remote position based in the United States. Healthcare coverage: Medical, dental, and vision insurance available from day one. Insurance protection: Life insurance and disability coverage. Retirement savings: Access to a 403(b) retirement plan. Paid time off: Paid time off beginning on day one of employment. Parental leave: Four weeks of fully paid parental leave. Career development: Professional learning and career advancement opportunities. Well-being resources: Access to whole-person wellness resources and mental health support. Additional perks: Pet benefits and resources designed to support employees and their families. Meaningful impact: An opportunity to contribute to healthcare technology initiatives that improve clinical workflows and support patient care.