Arquiteto(a) de Soluções Pleno

Accountabilities: Client Relationship Management: Manage a portfolio of clients, understand their business objectives and technical requirements, and provide tailored recommendations that address their needs. Technical Advisory: Act as a trusted technical advisor, translating complex technical concepts into clear, actionable recommendations that support customer decision-making. AWS Architecture Best Practices: Apply the AWS Well-Architected Framework to evaluate cloud environments, identify risks, and recommend improvements in architecture, security, reliability, performance, cost optimization, and operational excellence. Customer Success: Build and maintain strong client relationships, proactively address technical challenges, and support a positive customer experience. Cross-Functional Collaboration: Work closely with sales, product development, technical support, and other internal teams to align solutions with customer expectations and communicate feedback that supports continuous improvement. Risk Management: Identify potential technical and operational risks early, establish mitigation plans, and coordinate follow-up activities with clients and internal stakeholders. Issue Escalation: Assess when technical requests require escalation and coordinate the involvement of the appropriate teams to ensure timely resolution. Action Plan Management: Define action items, assign responsibilities, establish deadlines, and monitor progress through to completion. Continuous Improvement: Identify opportunities to improve customer engagement, service delivery, internal processes, and the overall quality of cloud solutions. Technical Knowledge Development: Stay informed about cloud technologies, emerging tools, and AWS best practices to provide relevant and effective technical guidance. Requirements Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Previous experience as a Technical Account Manager, Solutions Architect, Pre-Sales Engineer, or in a similar customer-facing technical role. Strong knowledge of public cloud platforms, preferably Amazon Web Services (AWS). Solid understanding of the AWS Well-Architected Framework and its practical application to cloud architecture assessment and optimization. Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences. Strong organizational and time-management skills, with the ability to coordinate multiple client requests and priorities simultaneously. Experience with project management principles, action plans, and follow-up processes. Analytical thinking and problem-solving skills, with the ability to identify risks, evaluate alternatives, and recommend appropriate solutions. A customer-oriented mindset and the ability to build trusted relationships with clients and internal stakeholders. Proactivity, accountability, and adaptability in a dynamic technology environment. A continuous learning mindset and genuine interest in cloud computing, emerging technologies, and professional development. Benefits Life insurance through Prudential. Birthday gift voucher. Birthday day off. TotalPass fitness and wellness benefit. Profit-sharing program (PLR). Medical insurance. Dental insurance. Employee referral program with rewards. Reimbursement for certifications within the AWS learning and certification track. Partnerships with educational institutions to support professional learning and development. Fully remote work model, offering flexibility and the opportunity to collaborate with teams across Brazil. Opportunities to develop cloud expertise, expand technical knowledge, and work on challenging technology projects.