Application Programmer

Accountabilities:: Develop and maintain Dynamics 365 applications: Design, build, enhance, and support Microsoft Dynamics 365 CRM solutions to meet evolving business and operational requirements. Build customer-facing applications: Develop and maintain customer portals and related digital applications that deliver accessible, reliable, and user-friendly experiences. Manage the full software development lifecycle: Translate requirements into technical designs, write and test code, troubleshoot defects, deploy enhancements, and provide ongoing application support. Implement customer service capabilities: Enhance Dynamics 365 Customer Service functionality and support the integration of modern customer engagement technologies. Develop AI-powered solutions: Contribute to the implementation of Microsoft Copilot Studio, Contact Center, IVR, conversational chat, and other AI-enabled customer service capabilities. Integrate intelligent document processing: Implement or integrate Microsoft Document Intelligence and related technologies to automate document processing and improve operational efficiency. Translate business needs into technical solutions: Work with business analysts and functional teams to refine requirements, clarify acceptance criteria, and develop appropriate technical approaches. Deliver within Agile/Scrum teams: Manage multiple user stories and development tasks within sprint timelines while maintaining quality and delivery standards. Collaborate across technical teams: Coordinate with QA engineers, developers, business analysts, functional specialists, and technical leadership to ensure successful implementation and testing. Provide production support: Investigate application issues, identify root causes, implement corrective actions, and maintain the reliability of existing systems. Mentor and guide developers: Share technical knowledge, support team development, and promote consistent coding standards and software development best practices. Maintain technical documentation: Prepare and update system documentation, technical specifications, troubleshooting procedures, and release documentation. Drive modernization and continuous improvement: Identify opportunities to automate processes, modernize legacy applications, improve system integrations, and enhance the overall customer experience. Requirements: Microsoft Dynamics expertise: Strong hands-on experience developing, enhancing, and supporting Microsoft Dynamics CRM and Dynamics 365 applications. Customer portal development: Experience building and maintaining Dynamics customer portals or comparable customer-facing applications. Application development skills: Strong programming, debugging, troubleshooting, testing, and application maintenance capabilities. Full software development lifecycle experience: Proven ability to contribute throughout the development process, including requirements gathering, design, development, testing, deployment, and production support. Agile/Scrum experience: Familiarity with Agile development methodologies and the ability to manage multiple user stories and tasks within sprint-based delivery cycles. Cross-functional collaboration: Experience working with business analysts, QA and testing teams, developers, functional specialists, and technical leadership. Requirements and testing knowledge: Ability to contribute to technical requirements, acceptance criteria, test scenarios, and solution design decisions. Analytical and problem-solving abilities: Strong troubleshooting skills, attention to detail, and the ability to resolve complex application issues effectively. Communication skills: Clear written and verbal communication, with the ability to explain technical concepts and collaborate with diverse stakeholders. Technical leadership: Experience mentoring developers, sharing technical knowledge, or contributing to development standards and best practices. Preferred Microsoft technologies: Familiarity with Microsoft Copilot Studio, Dynamics 365 Customer Service, Dynamics 365 Contact Center, IVR, conversational AI, and customer-facing chat solutions. Preferred AI and automation experience: Knowledge of Microsoft Document Intelligence, intelligent document processing, or AI-powered customer service implementations. Preferred integration and cloud experience: Experience integrating Dynamics 365 with enterprise applications, working with Microsoft Azure or other cloud modernization initiatives, and supporting legacy application transformation. Preferred industry experience: Previous experience delivering or supporting applications for federal government organizations. Work schedule: Ability to work during the required operating hours of 8:30 AM to 5:30 PM Eastern Time. Security clearance: Ability to obtain and maintain a Public Trust clearance. Benefits: Remote-first work environment: Primarily remote work, with occasional hybrid attendance when requested by the client. Contract engagement: Opportunity to contribute to a significant enterprise application modernization initiative. Flexible work location arrangement: Remote work is available, subject to project requirements and the specified Eastern Time working schedule. Exposure to modern Microsoft technologies: Hands-on involvement with Dynamics 365, customer engagement platforms, AI-powered services, and intelligent document processing. Professional growth: Opportunities to expand expertise in enterprise application development, cloud modernization, automation, and conversational AI. Collaborative environment: Work with multidisciplinary teams, including developers, business analysts, QA specialists, functional experts, and technical leaders. Technical leadership opportunities: Contribute to development standards, mentor colleagues, and help shape application modernization practices. No required travel: The position does not require business travel. Compensation: Salary or contract rate details are not specified in the original job description and can be clarified during the recruitment process. Healthcare and additional perks: These benefits are not specified in the original job description. Security requirement: The successful candidate must be eligible to obtain and maintain a Public Trust clearance.