Analista de Atendimento Temporário | CLT

Accountabilities:: Provide multichannel customer support through official service channels, answering questions about the platform and related processes, including contracts, inspections, terminations, amendments, and platform workflows. Deliver accurate and solution-oriented support, assessing the feasibility of proposed solutions and identifying potential risks during customer interactions. Register, document, and follow up on requests through the ticketing system, ensuring complete records, supporting evidence, and clear histories for the teams involved. Identify recurring issues related to tickets, projects, and product usage, suggesting improvements to processes and the customer experience. Update task cards in ClickUp and enter customer data and commercial information related to contracts. Prepare and maintain tracking spreadsheets, monthly reports, and operational performance indicators. Handle reactive customer inquiries across multiple channels, ensuring communication is empathetic, personalized, and professional. Encourage customer autonomy when using the platform, strengthening relationships and improving the overall user experience. Participate in meetings, training sessions, and continuous improvement initiatives to support the development of processes and operations. Requirements: Strong verbal and written communication skills, with the ability to adapt language to different customer profiles. Previous experience in customer service, technical support, or Customer Experience. Ability to organize, document, and follow up on customer requests. Analytical mindset and attention to detail, with the ability to identify issues and improvement opportunities. Proactive attitude and a strong sense of responsibility when managing customer interactions. Empathy, active listening, and the ability to handle different customer situations and profiles. Comfortable using digital tools, customer service systems, and spreadsheets. Proficiency in Portuguese. Technical, vocational, or university-level education. Strong organizational skills, problem-solving abilities, customer focus, and familiarity with operational processes and data indicators. Nice to have: Experience in N1 support or Customer Success/Customer Operations. Familiarity with task management tools such as ClickUp. Experience with digital platforms and ticketing systems. Knowledge of real estate processes, particularly rental agreements, property inspections, contract amendments, and terminations. Benefits: Meal allowance. Birthday day off. Access to a well-being platform. Home office allowance. Fully remote work arrangement. CLT employment contract. Full-time schedule, Monday to Friday, from 8:00 a.m. to 5:48 p.m., with a one-hour lunch break. Working hours monitored through a time-tracking system.