Amazon Connect Developer

Accountabilities: As an Amazon Connect Developer, you will be responsible for developing and maintaining advanced contact center solutions, integrating cloud services, and ensuring reliable customer communication workflows. Your key responsibilities will include: Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call-routing strategies. Configure routing profiles, queues, callbacks, emergency messaging, and dynamic business hours and holiday routing. Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services. Build and maintain integrations with CRM platforms, third-party applications, APIs, and backend systems. Implement conversational AI and chatbot solutions using Google Dialogflow CX or comparable platforms. Troubleshoot and resolve issues involving Amazon Connect, AWS services, integrations, and contact center operations. Support CI/CD processes and infrastructure automation using tools such as Terraform and AWS CloudFormation. Develop and maintain integrations for contact center capabilities, including portal widgets, CRM systems, email, and SMS solutions. Collaborate with business stakeholders, operations teams, and technical professionals to deliver scalable and reliable solutions. Contribute to the continuous improvement of contact center architecture, performance, and customer engagement workflows. Requirements The ideal candidate brings extensive hands-on experience with Amazon Connect and AWS development, along with strong programming and integration skills. You should be comfortable designing complex contact center workflows, troubleshooting technical issues, and collaborating with cross-functional teams. Key qualifications include: At least 4 years of hands-on experience designing and developing Amazon Connect contact flows. Strong experience integrating Amazon Connect with DynamoDB and AWS Lambda. In-depth knowledge of call-routing configurations, including routing profiles, queues, callbacks, emergency messaging, and dynamic business hours and holiday schedules. Practical experience developing AWS Lambda-based custom logic to enhance contact center operations. Proficiency in Python, Node.js, or Java, including API development and integration with AWS Lambda. Familiarity with version control systems such as Git, GitHub, or TFS. Experience with CI/CD and infrastructure automation tools such as Terraform, CloudFormation, or GoCD. Demonstrated expertise in Amazon Connect integrations, including portal widgets, CRM platforms, chatbots, email, and SMS capabilities. Strong debugging, problem-solving, and troubleshooting abilities. Excellent communication and collaboration skills, with the ability to work effectively with technical teams and business stakeholders. Nice to have: Experience working with other contact center platforms, such as Genesys, Avaya, or Cisco. Experience designing call flows and integrating them with backend systems through APIs. Benefits Competitive compensation and comprehensive benefits package. Health insurance coverage. Language learning courses. Relocation assistance program. Flexible remote working arrangements and a work-from-anywhere culture. Professional development opportunities, including certification programs and mentorship. Access to talent investment programs, internal mobility opportunities, and internships. Opportunity to collaborate on impactful projects for major global clients. Multicultural and inclusive working environment with open communication and regular team-building events. Opportunity to contribute to sustainable business initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.