Account Manager

Accountabilities: Manage a focused portfolio of fewer than 20 strategic enterprise accounts, taking ownership of customer relationships, retention, and revenue expansion. Establish high-touch engagement with executive stakeholders and technical teams through regular meetings, strategic account planning, and long-term growth initiatives. Collaborate closely with dedicated Forward Deployed Engineers to align technical achievements with customer objectives and commercial opportunities. Proactively introduce new platform capabilities, product developments, and innovative use cases to increase customer adoption, usage, and spending. Lead complex renewals and expansion opportunities, negotiating high-value, multi-year contracts, pricing structures, and service-level agreements. Build strong executive relationships and lead strategic business reviews focused on return on investment, roadmap alignment, business outcomes, and future capacity planning. Represent strategic customer needs internally, influencing product development, engineering priorities, and infrastructure planning. Maintain accurate account plans, forecasts, and customer health metrics, including net revenue retention (NRR), expansion revenue, churn risk, usage, and customer sentiment. Use CRM tools to track account performance, identify growth opportunities, and provide reliable reporting to leadership. Travel periodically to meet strategic customers and represent the business at relevant industry events. Requirements: At least 6 years of experience in account management, including a minimum of 2 years managing complex strategic accounts, ideally in AI infrastructure, GPU cloud, cloud computing, emerging cloud providers, or developer tooling. Proven success managing and expanding a concentrated portfolio of large, complex enterprise relationships, preferably involving multi-million-dollar contracts and $50 million or more in account value. Demonstrated experience negotiating multi-year renewals and expansion agreements worth seven to eight figures. Strong technical understanding and executive presence, with the ability to communicate credibly with developers, machine learning engineers, technical leaders, and C-suite decision-makers. A proactive, consultative approach to account management, with a demonstrated ability to identify growth opportunities, introduce innovative solutions, and drive commercial outcomes beyond day-to-day customer support. Experience working closely with technical teams to translate successful implementations and technical improvements into measurable revenue growth. Excellent negotiation, communication, presentation, and relationship-building skills across business and technical audiences. Strong understanding of account performance metrics, including NRR, expansion revenue, churn, and product usage, combined with disciplined CRM management and accurate forecasting. Experience with HubSpot is an advantage. Ability to thrive in a fast-moving, evolving environment where processes and strategies are continuously developed. Experience building account management processes or playbooks from the ground up is a plus. Willingness to travel periodically for customer meetings and industry events. Successful completion of a background check. Benefits: Competitive compensation: Target on-target earnings (OTE) of $160,000–$280,000 USD, converted to local currency, combining base salary and commission. The final package will depend on experience, qualifications, location, and role level. Uncapped commission: Earn beyond your target OTE through successful account expansion and revenue growth. Equity participation: Stock options that allow you to share in the long-term growth and success of the business. Healthcare coverage: Generous medical, dental, and vision plans. Flexible paid time off: Take the time you need to rest, recharge, and maintain a healthy work-life balance. Remote-first environment: Enjoy flexibility in where you work, supported by an inclusive and collaborative team culture. Home office support: A $1,200 stipend for home office equipment to help you create a productive workspace. Professional growth: Work at the forefront of AI infrastructure alongside a passionate team that values innovation, continuous learning, ownership, and meaningful impact.