Account Manager

Accountabilities: Manage and develop a portfolio of existing customer accounts, building strong relationships with key stakeholders and understanding their business objectives, priorities, and challenges. Drive revenue expansion by identifying, developing, and closing upselling and cross-selling opportunities within existing accounts. Create and execute strategic account plans to maximize customer potential, strengthen partnerships, and identify new growth opportunities. Build trusted relationships with key decision-makers, including senior executives, positioning the platform as a strategic solution for their business needs. Identify opportunities to increase product adoption by understanding customer workflows, pain points, and evolving requirements. Lead commercial discussions and negotiations, including pricing, contract expansions, and renewals where applicable. Monitor customer engagement, account performance, and overall portfolio health to identify potential risks and proactively address retention and growth opportunities. Collaborate with Customer Success, Sales, and other internal teams to ensure a consistent customer experience and align account development strategies. Track and report key performance indicators, including revenue growth, expansion pipeline, and individual account performance. Share customer feedback and market insights while contributing to the continuous improvement of account management processes, workflows, and best practices. Requirements: At least 3 years of professional experience in account management, sales, or a similar commercial role, preferably within a B2B SaaS environment. Demonstrated success in driving revenue growth through upselling, cross-selling, and strategic account development. Experience managing existing customer portfolios and ideally owning revenue targets or commercial quotas. Excellent relationship-building and communication skills, with the ability to engage and influence stakeholders at different organizational levels. Strong commercial awareness and a consultative sales approach, with the ability to identify customer needs, negotiate effectively, and close expansion opportunities. Excellent organizational and analytical skills, with the ability to manage multiple accounts, monitor performance, and prioritize opportunities effectively. Comfortable working in a remote-first environment and collaborating across multiple teams and functions. A high level of ownership, initiative, and urgency, combined with the ability to adapt and deliver results in a fast-paced, evolving business environment. A customer-oriented mindset and a proactive approach to building long-term, mutually beneficial partnerships. Benefits: Competitive salary: Attractive compensation package based on experience and qualifications. Health insurance: Healthcare coverage to support your well-being. Stock options: Opportunity to participate in the company's long-term growth through equity. Collaborative work environment: Join a supportive, dynamic team that values innovation, initiative, and professional development. Annual company trip: Enjoy a yearly company-wide trip to a surprise destination. Startup environment: Be part of a rapidly growing, post-Series A business with established product-market fit and strong backing from Y Combinator. Professional growth: Work alongside ambitious professionals and contribute directly to the development of an innovative AI-powered sales platform.