ApplySarthiVP, Customer Experience Operations
Ping Identity
Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.
Got this interview? Our apps help you get the job.
Skills named in this job
Read from the description itself, not inferred.
This role on the market
1,512 open experience roles across 310 companies are on ApplySarthi right now, most of them in Bengaluru (83), Hyderabad (31), Chennai (23).
- VP Customer ExperienceJobgether
- Business Intelligence Engineer, Prime Video Partner Experience & Supply Chain AnalyticsAmazon
- Part Time 5am -10:45 Mon-Fri no driving picking on foot must have warehouse experienceCardinalhealth
- Solution Architect - RDT Engineering Excellence & ExperienceRoche
- Director Patient Experience US Obesity and Related ConditionsAmgen
What experience roles keep asking for: Stakeholder management (17%), Product management (16%), Supply chain (13%) — counted across their open postings here.
Customer success jobs · IAM jobs · SaaS jobs
Ping Identity has 84 open roles listed here.
- Senior Staff Site Reliability Engineer
- Customer Success Manager
- Technical Enablement Specialist
- Senior Onboarding Customer Success Manager
- GTM Solutions Management Director
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for experience roles keep coming back to Stakeholder management, Product management, Supply chain. Practise those questions before you sit with Ping Identity.
Questions you are likely to be asked
- Why do you want to join Ping Identity?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
- How do you decide which ticket to work on first?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the VP, Customer Experience Operations at Ping Identity interview free →About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Reporting to the Chief Customer Officer, the VP, Customer Experience Operations is responsible for building and scaling the operational engine that drives world-class customer satisfaction, retention, and growth. In this pivotal leadership role, you will align people, systems, data, and processes across Customer Success, Support, Services, and Renewals to create a seamless journey for our global customer base. You will serve as a strategic operational partner to executive leadership, translating organizational goals into data-driven strategies, scalable execution, and predictable customer retention metrics.
You will:
- Drive cross-functional CX operational strategy, aligning Customer Success, Professional Services, and Support around unified retention, expansion, and customer satisfaction KPIs.
- Design, standardize, and optimize end-to-end customer journey processes to eliminate operational friction and increase gross/net retention efficiency.
- Working closely with the CIO team, lead the architecture, integration, and performance roadmap for the CX technology ecosystem.
- Establish robust CX data analytics and executive reporting, delivering actionable visibility into customer health, churn risks, product adoption, and pipeline retention drivers.
- Oversee capacity planning, resource allocation, and compensation/incentive operations across all customer-facing post-sales organizations.
- Build and lead a high-performing operations team that uses AI and automation, cultivating a culture of operational rigor, empathy, data-driven execution, and continuous improvement.
- Align strategies and implementation plans with Revenue Operations leadership to drive Net Retention and ARR growth for Ping Identity.
You have:
- 10+ years of operational leadership experience in Customer Experience, Revenue Operations, Customer Success, or GTM Strategy within a high-growth B2B enterprise SaaS environment.
- Proven track record of scaling global CX operations and directly supporting C-level executive leadership.
- Deep expertise in customer health scoring, churn prediction models, capacity planning, and post-sales retention methodologies.
- Demonstrated experience owning and modernizing complex CX technology stacks.
- Exceptional analytical capability with the ability to turn complex customer data into clear strategic insight and executive-level recommendations.
- Bachelor’s degree or equivalent practical experience.
Salary Range: $177,694 - $263,250 + Commission
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Global volunteering and community initiatives
Our Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Match this job to your CV
ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.
Check my match →Similar open roles
- Director, Sales (Middle East)Ping Identity
- Director, Sales (Middle East)Ping Identity
- Manager, Cyber Security Ping Identity
- RVP, Channels & Alliances - AmericasPing Identity
- Senior Site Reliability EngineerPing Identity
- Senior Technology Alliances Manager, - Frontier AIPing Identity
- Strategic Account Executive Ping Identity
- Strategic Account Executive (Belgium)Ping Identity
Need answers during your interview? Try Live Sarthi.
Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.
- Hidden from supported screen sharingThe overlay stays out of supported Windows screen captures.
- Answers start in about 1.5 secondsResponse time varies with your connection and model.
- From your own CVYour projects and your experience, not a generic script.
- 30 minutes freeThen ₹99 for a 2-day pass with unlimited calls — you pay for the days you are interviewing, not a subscription.
A Windows app, from the same team as ApplySarthi.
Listed on greenhouse · posted 2026-11-09. ApplySarthi collects openings and links to application pages; the role is advertised by Ping Identity, not by us.