Training and Knowledge Management Specialist

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The service

Spektrum delivers end-to-end Communications and Information Systems (CIS) services to NATO CIS Support Units on an outcome basis: service desk and end-user support, provisioning and IMAC, CIS operations, systems, network and cyber security services, collaboration and VTC, logistics and configuration management, engineering, projects, exercise and surge support, service transition and training. Personnel work as part of one integrated, cleared on-site team, under Task Orders issued by the client, and are cross-assigned across services within their competence.

Role Background

The Training and Knowledge Management Specialist designs and delivers user and administrator training and maintains the knowledge base. The role makes sure that procedures, lessons learned and documentation stay current and usable.

Role Duties and Responsibilities

• Analyse learning needs and design learning activities for users and administrators.
• Deliver training sessions, technical workshops and demonstrations (instructor-led and virtual).
• Develop training material, guides, video tutorials and assessments.
• Write and publish knowledge articles and SOPs, and maintain documentation in the knowledge platform.
• Capture lessons learned from incidents, exercises and transitions.
• Evaluate training effectiveness and recommend improvements.

Essential Skills, Experience and Certifications

• Degree or qualification in education, instructional design, IT or a related discipline, or equivalent experience.
• At least three years of experience in technical training development and delivery.
• Ability to turn technical information into clear learning content and documentation.
• Familiarity with learning management systems and knowledge platforms (e.g. Moodle, SharePoint).
• Strong facilitation, presentation and writing skills in English.

Desirable Skills, Experience and Certifications

• Instructor or L&D certification (e.g. CompTIA CTT+).
• Video and content tools (Camtasia, Adobe, Canva).
• IT knowledge (Microsoft 365, ITIL, cyber awareness).
• Experience in NATO, defence or international environments.

Language Proficiency

• Professional working proficiency in English, spoken and written (NATO STANAG 6001 SLP 3333 or equivalent desirable).

Working Location

• Izmir, Türkiye, with support to the CIS Support Element in Ankara and other NATO locations as tasked.

Working Policy

• On-site.

Travel

• Travel to other NATO sites in the area of responsibility may be required.

Work Eligibility

• Must hold, or be able to obtain before the start date, the right to work and reside in Türkiye (work and residence permit or Turkish citizenship).

Security Clearance

• Valid NATO SECRET personnel security clearance (or national SECRET clearance recognised for NATO SECRET) held at the start of the assignment; NATO SECRET is required for unescorted access to NATO premises.