ApplySarthiTechnical Support Specialist – Photo Finishing Equipment
CGS Nexus
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This role on the market
4 open finishing roles across 4 companies are on ApplySarthi right now.
- Finishing Technician- 3rd ShiftCat
- Finishing Operator3M
- Quality Assurance Lead - Finishing (3rd Shift)Simtra BioPharma Solutions
What finishing roles keep asking for: Excel (25%), Rust (25%), SAP (25%) — counted across their open postings here.
Remote Technical Support Specialist jobs
CGS Nexus has 2 open roles listed here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for finishing roles keep coming back to Excel, Rust, SAP. Practise those questions before you sit with CGS Nexus.
Questions you are likely to be asked
- Why do you want to join CGS Nexus?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
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Practise the Technical Support Specialist – Photo Finishing Equipment at CGS Nexus interview free →Full-Time Temporary Position
About Us:
We provide nationwide technical support for photo finishing equipment installed in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting, proactive monitoring, and exceptional customer service.
Position Summary:
We are seeking a detail-oriented and proactive Technical Support Specialist to join our team. In this role, you will provide break/fix support both via phone and email, troubleshooting mechanical and software issues, maintaining online system connectivity, and assisting customers with equipment setup and maintenance. The ideal candidate will have experience working with photo finishing or similar technical equipment and possess excellent communication and problem-solving skills.
Key Responsibilities:
Handle outbound phone communication and email monitoring to provide break/fix support for photo finishing equipment located nationwide.
Live answering inbound communication to provide break/fix support
Troubleshoot mechanical and software issues remotely using tools such as NetOps, VNC, TeamViewer, and FIDS.
Proactively monitor website offerings and connectivity status for online operations.
Contact retail sites showing connectivity errors or product stock issues to reduce downtime and resolve problems promptly.
Guide customers through software navigation and operational procedures via remote sessions.
Assist customers with locating part numbers, ordering parts, and installing customer replaceable units.
Support device swaps including media drives, DX printers, and dymo label printers, ensuring smooth initial setup and installation.
Escalate unresolved issues to appropriate departments such as Depot, OSSN, and DFS in a timely manner.
Qualifications:
Experience with remote troubleshooting tools (e.g., NetOps, VNC, TeamViewer).
Strong understanding of mechanical and software troubleshooting principles.
Customer-focused with excellent verbal and written communication skills.
Ability to manage multiple tasks and prioritize proactive outreach to reduce equipment downtime.
Familiarity with photo finishing equipment or related technology is highly preferred.
Detail-oriented, patient, and capable of providing clear, step-by-step guidance to customers.
What We Offer:
Competitive salary.
Opportunity to work remotely and support a nationwide customer base.
Collaborative and supportive work environment.
Training and development opportunities to grow your technical expertise.
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Listed on greenhouse · posted 2026-10-15. ApplySarthi collects openings and links to application pages; the role is advertised by CGS Nexus, not by us.