ApplySarthiTechnical Support Specialist II (Remote Eligible - Costa Rica)
Smartsheet
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This role on the market
81 open eligible roles across 6 companies are on ApplySarthi right now.
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What eligible roles keep asking for: Python (67%), AWS (64%), Azure (53%), GCP (51%), Java (49%), Go (40%), C# (38%), Scala (36%) — counted across their open postings here.
Smartsheet has 71 open roles listed here.
- Director, Payroll
- Software Engineer I (Remote Eligible)
- Team Manager, Technical Support (Hybrid)bengaluru
- VP, Procurement
- Software Engineer - Full Stackbengaluru
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for eligible roles keep coming back to Python, AWS, Azure, GCP. Practise those questions before you sit with Smartsheet.
Questions you are likely to be asked
- Why do you want to join Smartsheet?
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
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Practise the Technical Support Specialist II (Remote Eligible - Costa Rica) at Smartsheet interview free →For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day.
Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects.
At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution.
You will report to a Support Manager. This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.
You Will:
- Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences
- Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat
- Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance
- Become an expert in a specific product area
- Contribute to team projects
- Give and receive thoughtful feedback on team processes and leadership
- Manage other responsibilities as assigned
You Have:
- Excellent written, verbal and interpersonal communication skills
- 1+ years of Technical or Customer support experience, or equivalent
- Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource
- Working knowledge of assigned feature a plus
- Flexibility in your working hours as this position will require work outside of standard business hours
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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Listed on greenhouse · posted 2026-11-05. ApplySarthi collects openings and links to application pages; the role is advertised by Smartsheet, not by us.