ApplySarthiTechnical Support Representative Night shift
CGS Nexus
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This role on the market
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What representative roles keep asking for: Salesforce (23%), CRM (23%), SaaS (13%) — counted across their open postings here.
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for representative roles keep coming back to Salesforce, CRM, SaaS. Practise those questions before you sit with CGS Nexus.
Questions you are likely to be asked
- Why do you want to join CGS Nexus?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
- How do you handle a problem you do not know the answer to?
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Practise the Technical Support Representative Night shift at CGS Nexus interview free →Technical Support Representative - Night Shift
TEMPORARY Position
Full-Time REMOTE
We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.
Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
- Assist in the setup and installation of new hardware and POS-related software.
- Perform troubleshooting on core system remote devices.
- Engage in various computer-related break-fix repairs as needed.
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.
Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
- Strong understanding of POS hardware (including all peripherals)
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
- Proficient in networking.
You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.
If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.
Must be able to work at a rate of $16.00 per hour.
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Listed on greenhouse · posted 2026-10-28. ApplySarthi collects openings and links to application pages; the role is advertised by CGS Nexus, not by us.