ApplySarthiTechnical Support Engineer
Starburst
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What support roles keep asking for: Linux (14%), SQL (13%), Excel (12%), AWS (12%) — counted across their open postings here.
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Preparing for this interview
Interviews for support roles keep coming back to Linux, SQL, Excel, AWS. Practise those questions before you sit with Starburst.
Questions you are likely to be asked
- Why do you want to join Starburst?
- What is your experience with Docker? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
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Practise the Technical Support Engineer at Starburst interview free →About Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.
Job Summary
The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.
Responsibilities
Technical Support:
- Provide support for standard and custom deployments
- Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
LTS Upgrades:
- Provide upgrade support upon customer request
- Customer must be on a supported LTS version at the time of request
- TSE must communicate unsupported LTS requests to the Account team as these require PS services
Monthly Technical check-insConduct regularly scheduled technical check-ins with each BU
- Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
- Responsible for ensuring customer environments are on supported LTS versions
Knowledge Sharing/Technical Enablement: Knowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.
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- Contribute to our reference documentation
- Lead peer training
- Consultant to our content teams
- Own your personal technical education journey
Project Involvement
- Contribute to or drive components of departmental and cross functional initiatives
Partner with Leadership
- Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- Provide feedback to your manager on continued ed. opportunities, project ideas, etc.
Requirements
- 5+ years of support experience
- 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.
Skills
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash
Location: PST
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state
or local laws.
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Listed on greenhouse · posted 2026-11-03. ApplySarthi collects openings and links to application pages; the role is advertised by Starburst, not by us.