ApplySarthiTechnical Support Engineer
Nozomi Networks
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This role on the market
2,547 open support roles across 415 companies are on ApplySarthi right now, most of them in Bengaluru (138), Hyderabad (87), Pune (48).
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What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.
Remote Technical Support Engineer jobs · Customer success jobs · Linux jobs · PostgreSQL jobs
Nozomi Networks has 21 open roles listed here.
- Technical Support Engineer
- Senior Site Reliability Engineer (FedRAMP)
- Threat Researcher
- Sales Renewals Representative
- Sr. Revenue Operations Analyst - Contractor
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Nozomi Networks.
Questions you are likely to be asked
- Why do you want to join Nozomi Networks?
- What is your experience with Customer success? Tell me one thing you learned the hard way.
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
- Tell me about an angry customer you handled. What did you say?
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Technical Support Engineer at Nozomi Networks interview free →Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.
You could be the next "Nozomier"! If this sounds like you, read on.
In this role you will:
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networks entire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understanding of critical account infrastructure and technical environments.
- Provide white-glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab prior to escalating issue internally.
To be successful in this opportunity, you will have:
- Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
- Experience in network security in a support, design, consultancy or operations role.
- Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
- Knowledge of common networking, security protocols and applications.
- Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
- Strong knowledge of information security principles.
- Excellent troubleshooting skills.
- Strong communication (written/verbal) and presentation skills.
- Solid working proficiency in both written and spoken English.
- Ability to operate in settings with strong confidentiality and data privacy protocols.
- Comfortable using FreeBSD.
- Knowledge of PostgreSQL.
- Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
- Experience in the field of ICS (Industrial Control Systems) security projects.
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
Our Global Benefits
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
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Listed on greenhouse · posted 2026-09-15. ApplySarthi collects openings and links to application pages; the role is advertised by Nozomi Networks, not by us.