Technical Solution Specialist

At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our cloud-native SaaS product for data unification and master data management turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. It harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate  innovation and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

The Technical Solution Specialist at Reltio is a key technical enabler for the Solutions Consulting team, playing a vital role within the Demo Operations function. This individual is responsible for the setup, configuration, customization, and maintenance of Reltio's demonstration environments. The Technical Solution Specialist will ensure that our demo platforms are robust, current, and effectively showcase the power of Reltio's data unification and AI capabilities. This role requires strong technical aptitude, problem-solving skills, and a passion for creating impactful demonstration experiences.

Key Responsibilities:

• Configure and maintain standard and customized demonstration environments for Reltio's data unification and AI platform.
• Load, manage, and refresh datasets within demo environments to support various industry use cases and prospect-specific scenarios.
• Assist Solutions Consultants with technical aspects of demo preparation, including light scripting, data manipulation, and basic integration setups.
• Troubleshoot and resolve technical issues within the demonstration environments promptly to ensure availability and reliability.
• Document demo environment configurations, customization procedures, and troubleshooting guides.
• Collaborate with Solutions Consultants and SC Management to understand evolving demo requirements and implement necessary technical changes.
• Support the creation and maintenance of reusable demo assets and technical components.
• Stay updated on Reltio product releases and new features, ensuring demo environments reflect the latest capabilities.
• Assist in testing new product features within the context of demonstration environments.
• Manage access and permissions for demo environments.

Requirements

Required Experience/Skills/Education/Abilities:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
• Minimum 2-5 years of experience in a technical support, IT operations, technical pre-sales support, or similar role within the enterprise software industry.
• Strong technical troubleshooting and problem-solving skills.
• Experience with data management concepts and working with databases (SQL or NoSQL).
• Familiarity with scripting languages (e.g., Python, JavaScript, Shell scripting) for automation and customization.
• Understanding of web technologies, APIs (REST/JSON), and basic integration concepts.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Good communication skills and ability to work collaboratively with technical and non-technical team members.
• Experience working with cloud platforms (e.g., AWS, GCP, Azure) and their services.

Desired Experience/Skills/Education/Abilities:

• Familiarity with data unification, master data management (MDM), or customer data platform (CDP) concepts.
• Exposure to AI/ML concepts and how they are applied in enterprise software.
• Experience with data loading and transformation (ETL) tools or processes.
• Knowledge of containerization technologies (e.g., Docker, Kubernetes) is a plus.
• Familiarity with source control workflows and Git repository hosting services. This includes exposure and hands-on experience with platforms like GitHub and Bitbucket, including reviewing pull requests, navigating repositories, and understanding basic Git workflows.
• Experience in supporting a sales or pre-sales organization.
• Understanding of data governance and enterprise security best practices as they apply to cloud demo environments.
• Relevant technical certifications.