Technical Project Manager

About impact.com
impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.

Your Role at impact.com:

As impact.com continues to scale its global partnership management platform, our product offering and distributed system architectures grow increasingly interconnected. Delivering major, high-leverage software capabilities is no longer the work of single, isolated squads; instead, it demands seamless coordination, dependency management, and flawless alignment across multiple engineering, product, design, and data science teams.

Without dedicated operational guidance, complex cross-functional initiatives face risks of misalignment, fragmented tracking, delayed releases, and administrative overhead on engineering leadership.

The Technical Project Manager (TPM) role is established within the Product Operations sub-department to resolve these challenges. By serving as the operational connective tissue across squads, the TPM ensures that multi-team technical programs are planned with rigor, executed with agility, and delivered with predictability. This role is essential for accelerating program velocity, resolving structural friction points, and keeping our R&D teams highly aligned with overall business outcomes and customer success.

The Technical Project Manager is a dynamic, highly visible execution leader within impact.com's Product & Technology division. Reporting directly to the Senior Director, Product Operations, this individual takes end-to-end operational ownership of cross-functional technical programs from inception to post-launch evaluation.

The TPM is a "player-coach" of process and program execution. They act as a trusted partner to engineering managers, product leads, and UX designers, using Agile and Scrum methodologies to keep highly complex, multi-team efforts on track.

This role requires a unique combination of sharp organizational instincts, deep communication skills, and technical credibility—allowing you to engage deeply with engineers on architecture, APIs, and system dependencies. Additionally, this role champions modern operations by actively leveraging generative AI tools to maximize personal productivity, streamline documentation, and continuously mature the wider TPM playbook.

What You'll Do:

1. Program & Delivery Management (40%)

• End-to-End Delivery: Own the execution of complex, multi-team technical programs, ensuring they progress predictably from early scoping and dependency mapping through launch and stabilization.
• Agile Orchestration: Drive agile program ceremonies, coordinate cross-squad sprint reviews, organize program-level syncs, and facilitate joint retrospectives.
• Tracking & Documentation: Establish and maintain high hygiene standards for project tracking in Jira (boards, epics, sprint mapping, and active dependency links) and structured, accessible documentation in Confluence.
• Risk & Blocker Mitigation: Proactively identify, track, and resolve scope creep, resource constraints, technical blockers, and team-to-team dependencies before they impact the critical path.
• SLA & Reporting: Define program milestones, establish success metrics, and own the communication of progress, health, and risk profiles to R&D and business leadership.

2. Stakeholder & Cross-Functional Alignment (30%)

• Connective Tissue: Serve as the primary operational link bridging Engineering, Product, Design, Data, and go-to-market/customer-facing business teams.
• Communication Governance: Author and execute comprehensive stakeholder communication plans, ensuring alignment on project changes, escalation paths, and key decision logs.
• Trade-off Facilitation: Host and guide trade-off discussions when squads face conflicting priorities, resource constraints, or architectural friction points, presenting structured, data-driven options to leaders.
• Resource Balance: Collaborate with engineering managers and product leads to ensure sprint commitments sensibly balance new feature delivery, tech debt reduction, and operational support.

3. Process Maturity & Continuous Improvement (20%)

• Agile Enablement: Coach and support engineering squads of varying maturity levels, helping them refine their local Scrum/Kanban practices to improve flow and cycle time.
• Objective Post-Mortems: Run blame-free retrospectives and post-mortems following major releases or system-layer issues, translating takeaways into immediate process updates.
• TPM Practice Development: Actively contribute to building the internal TPM practice by developing shared templates, delivery playbooks, and standardized metric dashboards.

4. Technical Literacy & Modern AI Productivity (10%)

• AI-Powered Workflows: Actively utilize modern generative AI tools (such as Claude, ChatGPT, Cursor, or Copilot) to accelerate daily tasks—such as synthesizing documentation, drafting clear stakeholder communications, and automating administrative program tracking.
• Technical Engagement: Build a strong working knowledge of impact.com's system architectures, APIs, and cloud infrastructure patterns to credibly challenge timelines, identify technical risks, and participate in scoping discussions with technical leads.

Owned KPIs and Outcomes

North Stars

• Cross-functional programs are delivered predictably, on scope, and with high transparency across R&D and GTM teams.
• Multi-team dependencies are identified and resolved proactively, minimizing critical-path slippage and structural friction.

Program & Delivery Metrics

• Milestone Predictability: Achievement rate of critical program milestones and target launch windows.
• Time-to-Resolution for Blockers: Speed and effectiveness of clearing cross-team blockers and resource constraints.
• Stakeholder Sentiment: Positive alignment and communication satisfaction scores from collaborating squads and product partners.

Operational & Hygiene Metrics

• Jira & Confluence Health: Accuracy and completeness of epic definitions, dependency linkages, active decision logs, and release plans.
• Retrospective Action Rate: The speed at which retro-identified improvement items are actioned and implemented in future sprints.
• Cycle Time reduction: Measurable improvement in delivery velocity for multi-squad initiatives through refined dependency planning.

What You Bring:

Minimum Qualifications:

• Experience: 5+ years of dedicated technical project or program management experience within a fast-paced software development or technology environment.
• Program Execution: Proven track record of successfully guiding complex, multi-team programs with interdependencies from initiation to global launch.
• Agile Mastery: Deep command of Agile/Scrum methodologies, with the practical ability to adapt frameworks to fit squad-specific maturity and organizational contexts.
• Tooling Expertise: Advanced hands-on experience utilizing Jira (roadmaps, cross-team boards, reporting) and Confluence to manage complex documentation.
• Technical Literacy: Ability to understand technical architectures, API integrations, and system infrastructure well enough to engage credibly with staff engineers and architects.
• AI Tool Integration: Demonstrated experience using AI productivity tools (e.g., Cursor, Copilot, ChatGPT, Claude) to accelerate personal output, draft communications, or synthesize technical data.
• Communication: Exceptional written and verbal communication skills, with a track record of translating complex technical states into concise, clear updates for executive stakeholders.

Preferred Qualifications:

• Certifications: Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), Certified ScrumMaster (CSM), or equivalent professional project management credentials.
• Advanced Technology Exposure: Familiarity with LLM-based product workflows, prompt engineering, RAG pipelines, or model fine-tuning processes.
• SaaS Environment: Prior experience navigating a rapidly scaling B2B SaaS platform or multi-sided marketplace business model.
• Infrastructure Context: High-level understanding of cloud infrastructure (AWS or GCP), CI/CD pipelines, and microservices.
• Practice Building: Experience helping to build or mature a TPM function, project management office, or shared delivery playbook from the ground up.

Salary Range: $150,000 - $180,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.

*This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits and Perks: 

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled 
• Flexible spending accounts and 401(k)
• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
• Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses. 

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

#LI_Columbus_Ohio