Technical Program Manager, Gen AI Operations Planning
Scale AI
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This role on the market
6,008 open operations roles across 639 companies are on ApplySarthi right now, most of them in Bengaluru (205), Hyderabad (144), Mumbai (126).
- Business Operations AssociateBjak
- Business Operations Werkstudent (m/w/d)Aampere
- Head of Delivery OperationsKraken
- Head of Legal OperationsSitecore
- Praktikant Operations & Office Management (m/w/d)CKM Group
What operations roles keep asking for: Supply chain (15%), Excel (13%) — counted across their open postings here.
Technical Program Manager jobs in the United States · Technical Program Manager jobs in New York · Technical Program Manager jobs in San Francisco · Remote Technical Program Manager jobs · Generative AI jobs
Scale AI has 203 open roles listed here.
- Staff Product Designer, Enterprise
- Software Engineer, Public Sector - New Grad
- Payroll Analyst
- Solutions Engineering Lead, Consumer
- Solutions Engineering Lead, Healthcare & Life Sciences
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for operations roles keep coming back to Supply chain, Excel. Practise those questions before you sit with Scale AI.
Questions you are likely to be asked
- Why do you want to join Scale AI?
- What is your experience with Generative AI? Tell me one thing you learned the hard way.
- How would you explain your model's result to someone who is not technical?
- What would you check first if a model's accuracy dropped after going live?
- When would you not use machine learning for a problem?
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Practise the Technical Program Manager, Gen AI Operations Planning at Scale AI interview free →Role summary
Scale’s Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by centralizing planning, standardizing reporting, and driving consistent process execution across accounts. As a TPM on Planning you will own program-level planning and systems workstreams that translate demand into reliable production plans, validate staffing, and ensure opportunities move through ingest accurately. This role combines program management, operational rigor, analytics literacy, and strong stakeholder management, with the goal of making account planning predictable, auditable and scalable.
This is a role designed to build deep account knowledge: each Planning TPM will ultimately be assigned to support 1–2 priority accounts to develop the context and relationships required to drive lasting operational improvements and more accurate planning and forecasting.
What you’ll own (key responsibilities)
Demand Forecasting
- Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
- Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
- Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
- Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Staffing & Resource Planning
- Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
- Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
- Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
- Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
Opportunity Forecast & Ingest
- Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
- Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
- Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.
Account Intelligence & Systems Enablement
- Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
- Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
- Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
- Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.
Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us:
At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
We comply with the United States Department of Labor's Pay Transparency provision.
PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
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Listed on greenhouse · posted 2026-05-08. ApplySarthi collects openings and links to application pages; the role is advertised by Scale AI, not by us.