ApplySarthi Match jobs to your CV

Support Specialist

Scale AI

Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.

Skills named in this job

Read from the description itself, not inferred.

This role on the market

2,541 open support roles across 418 companies are on ApplySarthi right now, most of them in Bengaluru (137), Hyderabad (87), Pune (43).

What support roles keep asking for: Linux (13%), AWS (13%) — counted across their open postings here.

SaaS jobs

Scale AI has 203 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for support roles keep coming back to Linux, AWS. Practise those questions before you sit with Scale AI.

Questions you are likely to be asked

  1. Why do you want to join Scale AI?
  2. What is your experience with SaaS? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Support Specialist at Scale AI interview free →

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.

This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.

You Will:

  • Resolve routine and moderately complex contributor inquiries across email and chat support channels using established workflows and best judgment.
  • Communicate clearly, empathetically, and professionally.
  • Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.
  • Identify issues outside the tier’s scope and escalate with clear context and documentation.
  • Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.
  • Stay current on relevant process and product updates through the provided resources.

Ideally You'd Have:

  • Prior experience in high-volume customer support, platform support, or similar.
  • Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.
  • Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.
  • Familiarity with customer service SaaS tools, Slack, and Google Workspace.

Working Model & Tools:

  • This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.
  • Company equipment will be provided during the engagement.
  • Collaborates asynchronously with internal teams as needed.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. 

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision. 

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on greenhouse · posted 2026-01-12. ApplySarthi collects openings and links to application pages; the role is advertised by Scale AI, not by us.