[Summer Internship 2027] CEG Project Management Intern - Commercial (Non-technical) (Bangkok Based)

Summer Internship Program from 24th May – 30th July 2027 (10-week program) 

Get to know our team:  

The Customer Experience Group (CEG) of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group’s global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with other subsidiaries of Booking Holdings and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance.  

The opportunity:  

Get to learn project management in the Customer Experience Group (CEG), where we support new business initiatives, improve and maintain efficiency and effectiveness of processes, and lead changes to improve customer and partner experience.  

About the role : 

This is a business problem-solving and operational improvement role. As an intern, you will work with cross-functional teams to understand business challenges, analyze data and processes, identify improvement opportunities, develop recommendations, support implementation, and measure outcomes. 

• Support initiatives focused on improving operational KPIs, including quality of service, partner satisfaction, productivity, cost efficiency, process effectiveness, and other relevant business outcomes. Work with different teams to understand business challenges, identifying root causes, uncover improvement opportunities, assess potential risks, and develop practical recommendations 

• Analyze operational data, business processes, customer or partner insights, and performance trends to identify issues, validate hypotheses, and support data-driven recommendations. Translate analysis into clear, actionable insights and communicate findings to stakeholders 

• Maintain alignment between project teams and relevant stakeholders within or outside of CEG by ensuring that objectives, responsibilities, timelines, dependencies, risks, and decisions are clearly understood and communicated. Track project progress, action items, risks, dependencies, and outcomes against agreed timelines and success metrics, and provide regular updates to management. 

• Support the review, design, and improvement of operational processes, workflows, and service delivery models to improve efficiency, quality, and stakeholder experience. Identify opportunities to simplify, streamline, or automate manual activities and operational workflows, and contribute to initiatives aimed at improving products, services, tools, or operational experiences. 

• Depending on project requirements, use tools such as SQL, Metabase, ThoughtSpot, Tableau, spreadsheets, or other relevant analytical and visualization tools to conduct analysis and communicate insights. 

What you'll need to succeed:  

• Currently enrolled in a bachelor's program or higher and will hold student status until the end of the internship. Students taking a gap year can also apply.  
• Must have working rights in Thailand. 
• A combination of structured problem-solving, analytical thinking, stakeholder management, communication, project coordination, and willingness to learn.
• Technical skills and familiarity with tools such as SQL, Metabase,ThoughtSpot, Tableau, or similar platforms are advantageous but are not the sole determinants of success.
• Ability to work in a fast-paced, dynamic, multicultural environment.
• Positive attitude, proactive, and hands-on, with a willingness to learn and adapt
• Fluent in English both spoken and written 

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