ApplySarthiSr. Manager, Merchant Launch
ShipMonk
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Skills named in this job
Read from the description itself, not inferred.
This role on the market
65 open merchant roles across 22 companies are on ApplySarthi right now, most of them in Bengaluru (7).
- Senior Analyst, Business Partnership - Merchant OpsCheckout.com
- Payments Merchant Services - Relationship Manager - Senior AssociateJPMorgan
- Vice President, B2B Marketing, Merchant & AcceptanceMastercard
- Category Optimization Merchant - Produce/FloralTarget
- Engineering Manager, MerchantGroupon
What merchant roles keep asking for: Excel (14%), Product management (12%), Supply chain (12%) — counted across their open postings here.
ERP jobs · Excel jobs · Salesforce jobs · Supply chain jobs
ShipMonk has 66 open roles listed here.
- IT Support Lead
- Sr. Manager - Facilities & Automation Management
- Seasonal FT (Night Shift) Warehouse Associate - Start $16/hr & Weekly Pay
- Seasonal FT Nights Warehouse Associate - Start $16/hr & Weekly Pay
- Bilingual Recruiter (Contract)
Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
Interviews for merchant roles keep coming back to Excel, Product management, Supply chain. Practise those questions before you sit with ShipMonk.
Questions you are likely to be asked
- Why do you want to join ShipMonk?
- What is your experience with Supply chain? Tell me one thing you learned the hard way.
- What is a weakness you are working on, and how?
- Tell me about yourself, and why this role is the right next step.
- Tell me about a problem you solved at work that you are proud of.
Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.
Practise the Sr. Manager, Merchant Launch at ShipMonk interview free →ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
We are seeking a highly skilled and experienced Senior Manager to join our Launch Operations team at ShipMonk. As a member of the Launch Operations team, this role will play a pivotal role in the planning and execution of high-impact, high-visibility projects and initiatives, while driving operational excellence across our fulfillment centers.
What you’ll do:
- Merchant Launch & Solutions:
- Support the analysis of merchant attributes and SKU profiles to determine effective solution(s)
- Own the successful design, execution and oversight of merchant launches, ensuring all operational aspects are thoroughly planned and executed.
- Coordinate with cross-functional teams to ensure all merchant launch requirements are met and any issues are promptly addressed.
- Engages directly with prospective merchants on operations requirements and solutions to drive sales.
- Define, track, and analyze metrics related to the launch of new merchants.
- Develop and support the implementation of new service offerings.
- Train and support Operations teams on new merchant solutions and service offerings, ensuring a smooth transition and effective utilization.
- Analysis:
- Develop and implement user-friendly workflows using tools such as Asana, Slack, Salesforce, and Google-based applications to streamline processes.
- Design and maintain dashboards and reporting tools to provide actionable insights and support data-driven decision-making.
- On-Site Support & Leadership Development:
- Provide on-site support and leadership development, ensuring team members are well-trained and equipped to meet operational challenges of the launch
- Mentor and coach team members to build leadership capabilities and foster a culture of continuous improvement.
What you’ll need:
- Bachelor’s degree in supply chain management, logistics, business administration, or a related field
- Minimum of 5 years of experience in e-commerce fulfillment operations, inventory management, and process optimization, preferably in a fulfillment center or distribution environment.
- Strong leadership and team management skills with a proven track record of driving results.
- Excellent analytical and problem-solving abilities with a detail-oriented mindset. Ability to analyze data and generate actionable insights using analytical tools such as MS Excel, Google Sheets, Metabase, Tableau, etc.
- Proficiency in inventory management systems and software, such as ERP systems and warehouse management systems.
- Strong understanding of inventory control best practices, lean principles, and continuous improvement methodologies.
- Strong communication and interpersonal skills with the ability to collaborate effectively across departments and levels of the organization.
- Lean program leadership and/or certification(s) preferred.
- Preferred experience in Wholesale/B2B fulfillment
- Ability to travel up to 15-25%
About ShipMonk
ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.
Why ShipMonk?
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
- Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.
- Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
- People make ShipMonk: We believe in our team and invest in our people.
- Own it: We take ownership of our work, our mistakes, and our successes.
- Get sh*t done: We're a fast-paced, high-growth company that values action and results.
- Change the score: We challenge the status quo, constantly innovating and improving.
ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Listed on greenhouse · posted 2026-08-25. ApplySarthi collects openings and links to application pages; the role is advertised by ShipMonk, not by us.