Specialist Automation Test Engineer, CX

So, what's the role all about?

In NiCE, as a Specialist Automation Engineer, you will be responsible for designing, developing, and maintaining scalable test automation frameworks and automated test suites across UI, API, integration, and end-to-end testing layers. You will partner closely with engineering, product, and DevOps teams to ensure high-quality software delivery through automation-first quality engineering practices.

This role focuses on building enterprise-grade automation solutions, integrating automation into CI/CD pipelines, and leveraging AI-assisted engineering tools to accelerate test design, automation development, and failure analysis. You will take end-to-end ownership of automation quality, framework reliability, and release confidence for cloud-based products. This is a 100% automation-focused position, with manual testing not being a primary responsibility.

How will you make an impact?

• Design, develop, and maintain scalable, reusable, and maintainable automation frameworks using industry-standard design patterns.
• Build automated UI, API, integration, regression, and end-to-end test suites for web applications, microservices, and cloud-based platforms.
• Integrate automation suites into CI/CD pipelines with automated quality gates, parallel execution, and actionable reporting.
• Debug test failures and product defects, perform root-cause analysis, and continuously improve automation stability and execution efficiency.
• Manage test environments and test data to support reliable and repeatable automated test execution.
• Utilize AI-powered engineering tools and LLM-based assistants to accelerate automation development, maintenance, test generation, and failure triage.
• Review and validate AI-generated code, ensuring correctness, security, maintainability, and engineering quality.
• Identify opportunities to improve quality engineering processes through AI-assisted workflows and automation innovation.
• Partner with developers, product owners, and DevOps teams to promote shift-left testing practices and early quality ownership.
• Participate in code reviews, drive automation standards, and mentor peers on automation framework best practices.
• Communicate automation results, quality risks, and release readiness clearly to stakeholders.
• Own automation framework health, coverage, stability, maintainability, and continuous improvement initiatives.
• Drive quality issues to closure and proactively raise risks with evidence-based recommendations.

Have you got what it takes?

• Degree in Computer Science, Engineering, or a related discipline, or equivalent practical experience.
• Strong programming experience in at least one of the following languages:
• Java
• Python
• JavaScript / TypeScript
• Strong understanding of Object-Oriented Programming, clean coding principles, and software design patterns.
• Hands-on experience with Playwright and test frameworks such as Playwright Test, TestNG, JUnit, Pytest, or Jest.
• Experience building UI, API, integration, and end-to-end automation solutions.
• Strong expertise in API automation for REST services using tools such as REST Assured, Playwright API, Postman/Newman, Requests/Pytest, or equivalent.
• Experience with SQL and database validation techniques.
• Proven experience designing, building, and maintaining automation frameworks from the ground up.
• Strong knowledge of Git workflows and CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
• Working knowledge of microservices architectures and cloud-based applications.
• Demonstrated experience using AI coding assistants and LLM-based tools to improve engineering productivity.
• Understanding of prompt engineering concepts and AI-assisted automation workflows.
• Strong ability to validate AI-generated outputs and identify risks such as hallucinations, outdated implementations, privacy concerns, and maintainability issues.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Self-driven with a strong sense of ownership and accountability.
• Experience working in Agile software development environments.
• Ability to work effectively in distributed global teams.

Bonus Experience

• Experience with agent-based or agentic engineering workflows.
• Experience with AI-assisted test generation and self-healing automation solutions.
• Hands-on experience with AWS or other major cloud platforms.
• Experience with Docker and Kubernetes for containerized test execution.
• Experience with performance and load testing tools such as JMeter, Gatling, or k6.
• Knowledge of observability platforms including Grafana, Kibana, and Datadog.
• Experience testing messaging and streaming platforms such as Kafka.
• Exposure to contract testing, chaos engineering, or resilience testing practices.
• Experience testing AI/LLM-powered applications and product features.
• Experience in Customer Experience (CCaaS) or Financial Crime / Compliance domains.
• ISTQB Advanced Test Automation Engineering certification or ISTQB CT-GenAI certification.
• Experience mentoring engineers and driving automation best practices across teams.

What's in it for you?

Join an ever-growing, market-disrupting, global company where innovation, technology, and customer success come together. At NiCE, you will work alongside talented engineering teams building world-class AI-powered cloud products used by organizations worldwide.

You will have the opportunity to shape modern quality engineering practices, leverage cutting-edge AI technologies, contribute to large-scale cloud platforms, and grow your career through global exposure, continuous learning, and internal development opportunities. If you are passionate about quality engineering, automation, and AI-driven innovation, you may be our next NICEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NICE-FLEX hybrid model, enabling maximum flexibility with 2 days in the office and 3 days working remotely each week. Office days are designed to encourage collaboration, innovation, learning, and face-to-face teamwork while maintaining flexibility and work-life balance.

Requisition ID: 11982

Reporting into: Tech Manager, Engineering, CX

Role Type: Individual Contributor